Hospitality Co-Manager

Description

Purpose

The Hospitality CO-Manager is responsible for recruiting, developing and leading the Budtender team in partnership with the General Manager (GM).

Directly execute TRP world class customer experience with the Lead Budtenders and Budtenders through setting clear goals, comprehensive product knowledge, maintaining high visual presentation standards and driving repeat business through the TRP loyalty program.

Ultimate goal is to deliver the TRP customer experience to each and every customer and patient.

Core Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Execute TRP world class customer experience.
• Provide a friendly and warm welcome to all customers.
• Execute TRP customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
• Drive repeat business through local grass roots networking and our loyalty program.
• Partner with GM and recruiting team to set hiring standards for all store team members.
• Oversee management and associate onboarding programs, training modules, ongoing leadership development.
• Execute training modules, quizzes, video content and tracking.
• Continuously measure and follow up with all managers and employees on TRP customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI's.
• Partner with GM on succession planning programs to build bench strength.
• Work closely with GM and other CO-Managers to set clear sales volume and KPI goals, as well as review and analyze KPI's and apply knowledge/learnings to drive sales volume.
• Link product, merchandising and presentation to overall business metrics.
• Lead store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
• Understand merchandise flow standards, backroom organization and how it effects floor set execution, replenishment and recovery and the overall in-store brand experience.
• Partner with GM, Marketing and PR on community outreach, press and in-store events.

Qualifications

Required:

• Passion for and knowledgeable about Cannabis
• Passion for Cannabis Culture
• Minimum 2 years' experience supervising training, quality and customer service in retail.
• Microsoft Office skills in Word, Excel and Outlook.
• Strong knowledge of retail technology platforms and systems.
• Must possess strong analytical skills to assess data, facts and figures used to develop. strategies designed to improve the business.

Preferred:

• Store Management Experience
• College Degree

Competencies

• Thorough understanding of the Cannabis industry
• Positive attitude
• Strong communication skills
• Interviewing and hiring skills
• Leadership and delegation
• Coach, motivate and develop
• Decision making and problem solving
• Conflict resolution
• Teamwork
• Performance management and execution
• Business acumen

Supervisory Responsibility

This person is directly responsible for managing the Lead Budtenders and Budtenders.

Work Environment

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires long hours and frequent weekend work.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Position Type and Expected Hours of Work

This is a full-time position. This position regularly requires long hours and frequent weekend work.

Travel

This position may require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TRP is an Equal Opportunity Employer

TRP is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, veteran status or any other classification protected by law.