Bi-lingual Front Desk Associate- Spanish/English

Bi-Lingual Front Desk Associate- Spanish/English

Job Category: Clinic Requisition Number: FRONT001503

Posted: April 30, 2026

Full-Time On-site 3240 Northeast Expressway Atlanta, GA 30341, USA +2 more locations

Description

At Barbour Orthopaedics, we're dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Bi-Lingual Front Desk Associate to join our team.

The ideal candidate for this position is a person who dominates both Spanish and English, is enthusiastic, compassionate, and knows how to give an impeccable first impression to patients and visitors. Responsibilities include maintaining all reception activities, such as scheduling appointments, greeting patients and providers, making incoming and outgoing calls, sending and receiving faxes and emails, verifying insurance, and accepting payments.

Responsibilities:

• Greet patients and visitors in a courteous, professional, and timely manner.
• Check patients in and out for appointments, ensuring all demographic and insurance information is accurate and up to date.
• Verify insurance eligibility and obtain authorizations or referrals as required.
• Schedule, reschedule, and confirm appointments for providers and imaging.
• Collect co-pays, deductibles, and outstanding balances in accordance with practice policies.
• Maintain accurate and organized patient charts, ensuring confidentiality and compliance with HIPAA regulations.
• Answer incoming phone calls, respond to inquiries, and route calls/messages to appropriate staff.
• Coordinate with clinical and administrative teams to ensure efficient patient flow and communication.
• Assist with new patient registration, pre-visit paperwork, and electronic health record (EHR) updates.
• Support front office operations, including faxing, scanning, and document management.
• Participate in staff meetings, training sessions, and quality improvement initiatives.
• Uphold organizational policies, procedures, and service excellence standards.

Minimum Qualifications:

• High school graduate or equivalent.
• Fluent in both Spanish and English (spoken and comprehension).
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Proficient with Microsoft Word and Excel.

Preferred Qualifications:

• Medical Office experience preferred.
• EHR systems experience preferred.

Physical Work Requirements:

• Ability to alternate between sitting and standing for extended periods.
• Ability to read computer screens, and forms with accuracy, including prolonged screen time.
• Ability to lift and carry office supplies, files, and packages weighing up to approximately 1525 pounds.

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.