Hospital Scheduler

Location: Falls Church, Fairfax, VA 

Status: Full-Time / Non-Exempt

Salary Range: $21.00 - $25.00

Are you looking for new career opportunities, great wages, excellent benefits and work-life balance? Follow your heart to Virginia Heart!

At Virginia Heart, Hospital Scheduler schedules all inpatient and outpatient procedures at various hospitals consistent with Virginia Heart’s mission of delivering excellence in cardiovascular care. The Hospital Scheduler provides courteous and professional support for the office manager, physicians, billing, clinical staff, and most importantly, the patient. The Hospital Schedulers should communicate effectively while always delivering excellent customer service to our internal and external customers.

When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:

• No Nights, weekends or holidays!
• Affordable Medical, Dental and Vision plans
• 401(k) Retirement Plan
• Paid Short-Term Disability
• Employee Assistance Program for Mental and Physical well-being
• Three Weeks of Paid Vacation upon eligibility
• One week of Paid Sick Leave
• Annual Merit-Based increases
• Career Advancement Opportunities
• Employee Referral Bonuses
• Employee Discount Programs
• Quarterly Employee Appreciation; Events to include therapy dogs, raffles, and other fun events

Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it. 

RESPONSIBILITIES:

• Greet and provide timely, courteous, and professional service to all patients when scheduling appointments and assisting with various inquiries.
• Using available resources follow scheduling guidelines to complete and receipt all scheduling request and interpret orders and treatment plans as appropriate.
• Develop and implement methods to capture all actively recorded appointments to include scheduled, rescheduled, or cancelled appointments.
• Manage surgical case files, coordinate lab appointments, and distribute packets and forms that outline the scheduling prep details prior to the procedure.
• Utilizing multiple systems, managing applications to schedule procedures and link the appropriate orders.
• Coordinate procedures with other resources to schedule surgical procedures at multiple hospitals that require sedation or general anesthesia.
• Analyze and implement a process to schedule various procedures in EPIC system to schedule various procedures. Manage Physician’s orders and communicate with stakeholders to include Providers, patients, and other scheduling staff.
• Distribute the daily schedule, process the appointment data elements, and update MyChart.
• Analyze data integrity, produce documentation for pre-authorizations, referrals, and reports for any scheduling system changes or updates
• Revise and make modifications to scheduled procedures and all additions or cancellations submitted. Communicate effectively to all appropriate parties in a timely manner.
• Check insurance eligibility and track and monitor prior authorization for appointment resolution.
• Analyze generated reports and correspondence to identify any variances for corrective action as appropriate.
• Assist with training and orienting new hires.
• Respect and maintain patient privacy and dignity.
• Other duties as assigned. 

REQUIREMENTS:

• High School diploma or equivalent required.
• Medical office experience in a multi-provider office as a hospital scheduler or medical receptionist preferred.
• Strong computer and typing skills, to include MS Excel, are required.
• Prior Electronic Medical Record (EMR) system experience preferred
• Bilingual (English/Spanish) a plus.
• Excellent customer service skills and positive attitude.
• Ability to multi-task.
• Detail oriented.
• Effective communication skills and pleasant phone

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