Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in December 2025 and currently lead a growing team of two. Before becoming an agent, I worked as a State Farm team member and also gained experience in financial services. My background in both insurance and financial services helped prepare me to build an agency focused on growth, customer service, and long-term success.

I graduated from Louisiana State University in 2019. Outside of work, I enjoy fishing, tennis, hunting, traveling, sports, and spending time outdoors whenever possible. I believe in maintaining an active lifestyle and bringing that same energy and enthusiasm into the workplace.

Our agency offers health benefits, 15 days of PTO, performance-based bonuses, licensing reimbursement, work-life balance, promotion opportunities, additional time-off incentives, professional development, and involvement in the Aspirant Program. As a growing agency, we are committed to helping team members develop their skills and create opportunities for long-term career advancement.

Our culture is built on accountability, consistency, positivity, and continuous growth. I’m looking for team members who are dependable, motivated, and coachable, while also bringing strong problem-solving skills and initiative to the table. The ideal candidate can think critically, work through challenges independently, and take ownership of their success. If you’re looking for a growth-oriented environment where your ideas, effort, and development are valued, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Neill Christian - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.