Airport Lounge Design Manager

Overview

Airport Lounge Design Manager

The Airport Lounge Design Manager is part of the Airport Design & Construction Team, primarily responsible for the design, documentation, and implementation of new and renovated airport lounges. This candidate will lead the design management of airport lounge projects, including innovative hospitality concepts, experiences and branded environments driving execution and timelines. This is a highly collaborative position that will require coordination with many internal stakeholders, including Business Development, Guest Experience, and Project Delivery teams. You will be joining a dynamic, highly skilled, and forward-thinking team that you will need to complement and challenge.

This candidate must have extensive experience in hospitality design, as well as experience with food and beverage programs. Airport lounge and aviation experience is preferred. The candidate will be responsible for ensuring that the design and experience aligns to customer experience strategy and priorities and must demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with multiple parties involved.

This position will report to the Director of Airport Lounge Design & Construction program lead and will interact with senior leadership within the organization.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Key Responsibilities:

• Design and management of Airport Lounge business development opportunities, including ownership of the initial design phase, collaboration and management of outside design and technical firms, and management of the Request for Proposal Qualifications (RFP) process
• Lead design pipeline for assigned projects by managing the design phase, architectural partners, and external consultants as needed to achieve company goals. Lead projects from feasibility and site assessment through Opening, including layout and concept lock, CD creation and review, permitting, construction administration, punchlist, and opening activities. Responsible for hitting development timeline and project budget goals. 
• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
• Prioritize, manage, and oversee multiple projects with competing/varying deadlines
• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
• Conduct regular meetings with the project team.  Document progress and report to stakeholders on project status.
• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
• Forge relationships with key stakeholders to ensure delivery of commitments

A great candidate will have: 

• Ability to confidently and clearly communicate design ideas to the leadership team and cross-functional stakeholders
• Understanding of construction means and methods, cost, and milestones
• Proficiency in construction drawing, documentation and oversight
• Experience in construction administration and on-site project delivery presence
• Experience working directly on the corporate and/or client-facing side 
• Experience leading complex, cross-departmental projects that have a direct impact on the company’s strategic vision and goals 
• A strong portfolio of sketches, works in progress and finished projects
• A strong understanding of construction methods, durability requirements, millwork detailing, finish applications and furniture construction 

This role will require 30-40% travel. 

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location

Basic Qualifications:

• Bachelor's degree in Architecture or Interior Design 
• At least 7 years interior design or architecture experience within the hospitality industry
• At least 7 years of experience working with AutoCAD, Revit, SketchUp & Adobe Creative Suite 
• At least 5 years of experience in vendor management or relationship management
• At least 5 years of experience working with and sourcing architectural materials/finishes and furniture, fixtures and equipment

Preferred Qualifications:

• 7+ years of experience managing all phases of interior design from concept through construction administration
• Master’s degree in Architecture or Interior Design
• NCIDQ or AIA certification

A t this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $138,100 - $157,700 for Manager, Project Management

McLean, VA: $151,900 - $173,400 for Manager, Project Management

New York, NY: $165,700 - $189,200 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).