Production Support Engineer

Role Production Support Location Chandler, AZ Contract 1 year Pay $65 - $70/hr (rate negotiable based on experience, education, geographic location, and other factors.) Hybrid Schedule 3 days onsite a week Job Description The Application Production Support role is within the Banking Production Services group, where the successful candidate will be part of the team providing 24×7 follow‑the‑sun support coverage and be responsible for providing day‑to‑day operational support for real‑time banking applications for our Global Banking business. In this role you will be required to work through resolving issues and incidents that are related to the system or reported by business users, as well as support change and release activities. You will also be required to assist and work closely with technology and business partners across GTO to assist in risk, audit and regulatory activities that the team get engaged in to maintain the application. Investigate and troubleshoot issues on the banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s). Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as following up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur. Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date. Fulfil risk, audit, and regulatory requests. Stakeholder management across GTO, particularly with CIO and business partners. Engage in initiative work as and when required. Continually look to identify and drive process improvement opportunities - improved monitoring, automation, simplifying processes. Excellent verbal and written communication skills. Excellent problem‑solving skills. Qualifications Technology background, ideally with experience in Unix/Linux. Experience with SQL database query language, Splunk, and other monitoring tool exposure. Experience in application support processes including incident management, release management, risk governance, etc. Knowledge and experience in problem and conflict management. Dedicated to process improvements and tool improvements to make the entire project execution more efficient and simplified. Ability to work and manage stakeholders across business and technology groups who are based in various locations as required. Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Veterans/Disabled Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Fair Chance Ordinance Compliance The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers Candidate Privacy Statement To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit #J-18808-Ljbffr