Inside Sales Manager

Inside Sales Representative

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities & Expectations:

• Customer Engagement & Relations: Receive and respond to incoming sales requests via telephone, email, and other channels. Build and maintain positive relationships with existing and prospective customers by providing prompt, professional service, answering inquiries, and addressing their needs.
• Lead Qualification & Order Management: Qualify leads, provide product recommendations, answer customer inquirers, issue accurate quotes, and process orders to ensure timely delivery.
• Vendor Coordination: Work with vendors to determine product availability, application, pricing, and delivery timelines to support customer requirements at competitive prices.
• Sales Collaboration: Communicate with outside sales staff (Account Managers) and work with internal teams to source new customers, business opportunities, and products.
• Product Knowledge: Continuously maintain knowledge of IPS products, vendor offerings, and competing solutions to better assist customers and identify growth opportunities.
• Operational Support: Assist with after-hours coverage on a rotating schedule, customer account setup, and procurement-related vendor identification.
• Professionalism and Safety: Promote a strong company image, maintain a clean and safe work environment, and observe all safety procedures.

Qualifications and Competencies:

• Education: High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience: 0-2 years in inside sales, customer service, or related fields.
• Technical skills: Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM systems (e.g., Salesforce, MS Dynamics) is a plus.
• Customer-Centric: Strong verbal and written communication skills, with the ability to build trust and maintain relationships.
• Organized and Detail-Oriented: Ability to manage multiple tasks, follow through on orders, and maintain accurate records in a fast-paced environment.
• Adaptability and Initiative: Proactive, eager to learn and able to work collaboratively with customers, vendors, and internal teams.
• Product Knowledge: Willingness to learn and retain detailed knowledge of company products, vendor offerings, and competitive solutions.

Physical Requirements:

• Ability to stand, stoop, kneel, and bend for prolonged periods of time
• Ability to lift, push, pull, carry items up to 50 lbs.

You'll thrive at IPS if you Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Integrated Power Services