Night Shift Help Desk Lead — Team Mentor & SLA

A federal services consulting firm seeks a Help Desk Manager in San Antonio, Texas to lead a team ensuring quality and performance in service delivery. Responsibilities include overseeing daily operations, scheduling meetings, and managing personnel. Candidates must possess a relevant Bachelor's degree and have 3-5 years of customer service experience, including some management exposure. Knowledge of ITIL processes is preferred. Compensation ranges from $57,800 to $75,000, reflecting various factors such as experience and skill set. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company