Computer Support Technician

Computer Support Technician

WHITEFISH SCHOOL DISTRICT

44 Whitefish School District - Whitefish, Montana Open in Google Maps Job Details Job ID: 5855183 Application Deadline: Posted until filled Posted: Jul 27, 2026 6:00 AM (UTC) Starting Date: Immediately Job Description WHITEFISH SCHOOL DISTRICT

POSITION DESCRIPTION

POSITION TITLE: Computer Support Technician AREA: Technology Support REPORTS TO: Director of Technology

SUMMARY OF ASSIGNMENT

Provide technical support and assistance to staff and students regarding hardware and software issues. Provide technology integration support to classroom teachers. The District expects that each staff member will put the safety, health, and well-being of students at the forefront of all actions, job responsibilities, and decisions; and perform all duties in alignment with the District’s Strategic Plan.

JOB RESPONSIBILITIES / ESSENTIAL FUNCTIONS

System Deployment & Maintenance: Assist in the distribution, installation, operation, and maintenance of the District’s computer systems and technology equipment. Field Support & Travel: Travel to various school and district sites to install equipment, provide user training, or troubleshoot technology issues. Diagnosis & Repair: Install, test, troubleshoot, and maintain computer hardware and software; diagnose and resolve technology problems utilizing district tools and test equipment. Teacher & Classroom Integration: Work directly with classroom teachers to match instructional integration requests with available district technology. Documentation & Asset Management: Develop technology assistance (how-to) guides, user guides, and user assistance items. Maintain clear records and prepare reports related to equipment inventory, maintenance history, installations, and device warranties. Policy Compliance: Read, interpret, apply, and explain district technology rules, regulations, safety policies, and official acceptable use procedures. Emergency Response: Respond promptly to emergency requests for equipment repairs and work with the rest of the technology team on system outages. Leadership: Train and provide technical direction to others as requested by the Director of Technology. Procurement Support: Preview software and recommend the purchase of new or replacement hardware and software systems.

MINIMUM QUALIFICATIONS

Education/Experience: Any combination equivalent to: a high school diploma supplemented by vocational or college-level course work in computer science, computer technology, or a related field and two years of computer work experience (including progressively responsible experience in maintaining computer operations). Licensure: Valid Montana driver's license.

PREFERRED QUALIFICATIONS:

OS & Environment Familiarity: Knowledge of Windows, ChromeOS, and iOS operating systems. Deep experience with Google Suite, including Google for Education or G Suite Enterprise. Technical Support Skills: Ability to troubleshoot, investigate, and correct computer malfunctions or errors and perform routine hardware and software technical support using specific methods, tools, and maintenance procedures. Teacher Support & Integration: Experience teaching or working with teachers on integrating technology into their classrooms and curriculum. Infrastructure Basics: Basic knowledge of network architecture design principles, practices, and implementation. Basic knowledge of Active Directory, VLANs, IP addressing, and firewalls as it relates to end-user devices. Communication & Interaction: Ability to provide clear demonstrations and explanations of a variety of computer hardware and software operations to non-technical staff, both orally and in writing. Customer Service & Operations: Customer service experience including providing support through phone, email, or HelpDesk ticketing systems. Ability to work effectively under pressure with strict timelines, severe time constraints, numerous contacts, and a high necessity for accuracy. Professionalism: Ability to establish and maintain cooperative and effective working relationships with others, handle stressful situations, and work effectively both independently and as a member of a team. Legal & Ethical Awareness: Knowledge of copyright laws, privacy laws, and District policies relating to data network/computer access.

SECURITY/CONFIDENTIALITY RESPONSIBILITIES

This position has a high degree of availability to confidential data and information; therefore, a high level of trust is given to this position. Violation of any of these privacy or security responsibilities could result in discipline, including termination. Will help to ensure that the district acceptable use policy is followed and adhered to by students and staff. Any violation must be reported immediately to the Director of Technology. If in working on a system, personal or confidential information or data is revealed, the sharing or leaking of this information in any form is strictly prohibited. EQUIPMENT USED: Computer, tablet, printer, calculator, copier, telephone/voice mail, fax, repair tools. WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works inside. The employee must be able to meet deadlines with severe time constraints. There may be some noise and temperature variations from computer equipment and adjacent offices. PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit, walk, stand, bend, stoop, kneel, crawl, stretch, lift and carry equipment and objects, and travel from building to other sites. Must have dexterity of hands and fingers to operate computer keyboard and to finger and grasp objects. Must be able to lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. The employee is required to be able to speak and to hear to exchange information and make presentations. MENTAL/MOTOR DEMANDS: While performing the duties of this job, the employee rarely performs routine work. The employee frequently exercises flexibility (ability to shift from one task to another). Guidance and reinforcement are usually unavailable. The employee frequently works within time constraints and maintains attentiveness intensity. The employee is frequently involved in social interactions which require oral and written communications. The physical demands, work-environment characteristics, and mental/motor demands described within this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations shall be made to enable individuals with disabilities to perform the essential functions. For those classified employees employed under a written contract for a specified term, nothing contained in this job description shall create a property right beyond the specified duration of the employment contract.

TERMS OF EMPLOYMENT:

Employed for prescribed term, salary, benefits and other working conditions to be determined by District Policy, Federal and State Law as well as appropriate funding from state, federal, and/or passage of levies.

EVALUATION:

Performance of said duties will be evaluated in accordance with provisions of the Board's Policy on Evaluation of Classified Personnel. Updated 7/26 Position Type: Full-Time Salary: $28 Per Hour Job Requirements At least 2 year(s) of relevant experience preferred. Citizenship, residency or work visa required Contact Information Sara Krumm , HR Director Whitefish School District Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Map The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government-issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws. #J-18808-Ljbffr Whitefish School District