Business Consulting Senior Manager

Business Consulting Senior Manager

We are currently seeking a Business Consulting Senior Manager to join our team in Nashville, Tennessee (US-TN), United States (US). The Business Consulting Senior Manager, as part of the client's Business Support Services team, will lead a team of consultants supporting the Client's Member Services business operations. This position will work collaboratively with the client and other vendors to achieve quality business outcomes on client projects and initiatives. He/she will provide complex project management, delivery oversight, and support business growth.

Job Responsibilities Include:

• Responsible for the health and quality of the projects/activities assigned including quality of client deliverables and status reports
• Administratively manage a team of consultants ensuring current and future projects are appropriately staffed, and team members' career development is supported.
• Provide authoritative advice to Contract Manager and influence long-term strategic plans for contract
• Actively manage the team's billability and accurate billing to the appropriate charge codes.
• Participate in Contract administration activities as requested.
• Manage relationship with the Member Services client
• Primary Point of Contact for formal communication and correspondence with the Member Services client team.
• Collaborate with client and client partner team members to achieve the best outcomes for client.
• Develop alternative solutions to problems and, where appropriate, assist in implementing improved or new business processes or automated systems
• Support business growth by expanding the scope of services or expanding the level of services provided.
• Provide test metrics and reports to client or client's designated representative regarding UAT results.
• Provide day-to-day assistance and guidance to the team including regular mentoring and review of work products to ensure quality.
• Assist in driving responsible use of AI in our work processes to improve business outcomes.
• Ensure any gaps in SIT and UAT testing is identified and addressed
• Identify and support resolution of risks and issues impacting progress and outcome of the project
• Research and provide recommendations to the client on critical business decisions and CMS directives
• Evaluate business artifacts, business flows, and requirements mapping as needed
• Collaborate with other project areas and team members to provide subject matter expertise and assistance as applicable
• Ensure that all project identified processes and methodologies are followed as applicable

Other duties as assigned

Basic Qualifications:

• Bachelor's Degree or equivalent combination of education and work experience
• Minimum of 10 years of experience in a Medicaid, Eligibility, or other HHS environment
• Minimum of 5 years of experience building leading, coaching, and managing MMIS and/or Eligibility project teams
• Minimum of 5 years working on large, complex systems projects
• Minimum of 3 years of experience creating detail test scripts and running tests that validate the business policy is met
• Minimum 3 years of experience interacting with vendors and third parties effectively to meet commitments and milestones
• Minimum of 3 years of experience conducting meetings and making presentations

Preferred Skills:

• PMP Certification
• Effective communication skills.
• Ability to craft executive summaries and detailed information and reports for leadership.
• Team player who leads by example is a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success.
• Experience working in TennCare
• Culture Knowledge of TennCare policy

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $125,062 - $208,438. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.