Patient Service Representative, Orthopedics

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders, and print appointment schedules. Process patient billing forms and scan documents to patient medical record/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Acts as “Super User” for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education: High School Diploma or Equivalent required. Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) – Data Conversion – Various Issuers preferred. Experience: Office experience 2‑3 years required. Knowledge, Skills and Abilities: Proficiency with all Office Suite. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage non‑routine phone calls, solve routine issues as appropriate. Communicating effectively in writing and speaking to others to convey information clearly and effectively. Understanding written sentences and paragraphs in work‑related documents, correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages. Managing one’s own time and the time of others. Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details Remote Type: Onsite Work Location: 4 Centennial Drive Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $17.71 – $24.94/Hourly Grade: 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our base pay is based on the minimum job qualifications, and may include additional factors such as skills, experience, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co