Enterprise Account Manager

Enterprise Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Account Manager based in Canada.

As an Enterprise Account Manager, you will own strategic customer relationships across Canada and the East Coast, with a strong focus on retention, renewals, and long-term account growth. You will serve as the primary commercial point of contact for a portfolio of enterprise customers and build trusted relationships with senior stakeholders. The role combines strategic account management, commercial negotiation, customer engagement, and expansion planning. You will work closely with Customer Success, Sales Engineering, Marketing, and Product teams to maximize customer value and deliver a seamless experience. Success will depend on your ability to understand complex customer priorities and translate them into actionable account strategies. This is an opportunity to make a direct impact on recurring revenue while working in a fast-paced, innovative cybersecurity and SaaS environment.

Accountabilities

• Own and manage a portfolio of enterprise customers across Canada and the East Coast, acting as their primary commercial point of contact.
• Lead the end-to-end renewal process, ensuring renewals are timely, predictable, and aligned with customer objectives.
• Build and maintain trusted relationships with executive-level stakeholders, developing a strong understanding of their business priorities, security strategies, and technology needs.
• Develop strategic account plans focused on customer retention, adoption, expansion, and long-term revenue growth.
• Identify and develop upsell and cross-sell opportunities in collaboration with Customer Success and Sales Engineering teams.
• Lead commercial discussions, pricing conversations, contract negotiations, and renewal processes.
• Partner cross-functionally with Customer Success, Product, Marketing, and Sales Engineering to address customer needs and deliver a consistent customer experience.
• Monitor account health, commercial activity, renewal timelines, and expansion opportunities to proactively manage risks and identify growth opportunities.
• Maintain accurate account information, forecasts, and sales activity within Salesforce.
• Consistently achieve renewal, retention, and expansion targets while contributing to broader revenue objectives.

Requirements

• 4+ years of experience in Enterprise Account Management or Enterprise Sales within a B2B SaaS environment.
• Proven track record of managing enterprise customer relationships and consistently achieving renewal, retention, and expansion targets.
• Demonstrated experience leading commercial conversations and negotiations with executive-level stakeholders.
• Strong understanding of enterprise SaaS subscription models, contract renewals, account expansion, and customer lifecycle management.
• Excellent relationship-building, communication, presentation, negotiation, and stakeholder-management skills.
• Ability to develop strategic account plans based on customer business objectives and identify opportunities for long-term growth.
• Proven ability to collaborate effectively with Customer Success, Sales Engineering, Product, Marketing, and Sales teams.
• Experience in cybersecurity, infrastructure software, or a related technology market is strongly preferred.
• Strong commercial mindset with the ability to balance customer value, retention, and revenue growth.
• Highly organized, self-motivated, proactive, and comfortable managing multiple strategic accounts in a fast-paced environment.
• Experience working within a startup or high-growth technology organization is an advantage.

Benefits

• Opportunity to own strategic enterprise accounts across Canada and a high-growth North American market.
• Work with innovative cybersecurity and AI-focused technology addressing emerging enterprise security challenges.
• Direct impact on customer retention, recurring revenue, account expansion, and overall business growth.
• Collaborative environment with close exposure to Customer Success, Sales Engineering, Marketing, Product, and Sales leadership.
• Opportunity to build relationships with senior and executive-level enterprise stakeholders.
• Career growth opportunities within a fast-growing global technology organization.
• Dynamic, ambitious, and collaborative workplace where individual contributions have visible business impact.