Case Manager

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Case Manager

LOCATION/DEPT: Safe Harbor Shelter

REPORTS TO: Residential Director

PEOPLE MANAGER : No

FLSA CATEGORY: Non-Exempt, Full Time

PAY GRADE: 205

PAY RATE: $20.67-$24.80

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Provide case management services to clients to include, but not limited to reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as a liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide case management services to clients to include, but not limited to reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
• Ensure that all clients have access to a case manager through appointments and walk ins



• Establish first contact within 5 days
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning



• Document client information and progress through HMIS Service Point.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, and The Salvation Army.
• Attend monthly Continuum of Care (CIOC) meetings as directed
• Conduct quarterly resident house meetings as directed
• Determine client eligibility.
• Act as an advocate for clients when needed
• Act as first point of contact for client related issues to include:
• Addressing disputed incident reports
• Render appropriate resolution with flexibility and discretion





• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of the Continuum of Care grant project.
• Attend conferences, seminars and staff meetings as directed.
• In administering Safe Harbor programs, uphold the policies, goals and mission statement of The Salvation Army.
• Collaborate with outreach workers and maintain eligibility list for non-residents utilizing Day Center Services.
• Facilitate outreach and training activities for clients by maintaining community partnerships.
• Participates in rotating ON CALL schedule to provide 24/7 coverage to Safe Harbor operations.
• Develop Job Leads Listing.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army's "Safe From Harm" Certification.
• Other duties as assigned by the Residential Services Director or Corps Officer

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education :

Bachelor of Science degree in social work, sociology, criminal justice or another related field. In lieu of a degree, candidates with a minimum of five years' experience in social work or case management with a social service organization will be considered.

Experience :

Minimum of 3 years of experience working with individuals experiencing homelessness or other vulnerable populations. Demonstrated proficiency in case management, with a strong focus on accurate documentation, timely reporting, detailed recordkeeping, and compliance with program requirements.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light to moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the Residential Service Director and reporting to the Community Service Director and Grants Specialist.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.