QA Lead SNF Liaison LVN

Overview The QA Lead / SNF Liaison (LVN) is responsible for supporting the operations of the Quality Assurance department while serving as a key point of contact between Skilled Nursing Facilities (SNFs), providers, and our internal team. This is a non‑clinical role with no direct patient care. Instead, the position focuses on chart audits, issue resolution, client relationship management, and occasional business development activities. With a Monday‑Friday, 8‑5 schedule, this role is ideal for Licensed Vocational Nurses (LVNs) who want to leverage their clinical background in a stable, office‑based career path while maintaining some client‑facing responsibilities through travel. Essential Job Functions Oversee and maintain QA‑related documentation, including auditing patient discharge (D/C) charts and conducting clinical audits on active patients Track, manage, and resolve provider/patient issues, maintaining a detailed log of communications and resolutions Act as a liaison between SNFs, providers, and internal teams to ensure smooth operations and strong client relationships Provide timely and professional communication to address provider issues and escalations Collect and analyze data/metrics to support financial analysis, hiring decisions, and organizational growth initiatives Collaborate with the Quality Assurance team to uphold standards of compliance, safety, and documentation Support marketing and business development efforts, including relationship‑building with new and existing SNFs, and attending site visits Assist leadership with QA initiatives, operational improvements, and client engagement strategies Qualifications 1–2 years of experience in a Skilled Nursing Facility (SNF) setting preferred Strong knowledge of healthcare quality standards, compliance, and safety requirements Excellent written and verbal communication skills; ability to manage client‑facing interactions with professionalism Strong organizational and analytical abilities; skilled in maintaining accurate records and data tracking Collaborative mindset with proven ability to work across multiple teams Comfort with 20% travel for client visits and business development activities Why Join Us? Administrative LVN role, no bedside or direct patient care required. Stable Monday‑Friday, 8:00a.m.–5:00p.m. schedule — predictable hours, no nights or weekends. Opportunity to blend clinical knowledge with quality assurance, client relations, and business development. Collaborative, supportive team environment. Job Type: Full-time Benefits 401(k) 401(k) matching Health insurance Life insurance Paid time off Vision insurance Seniority level Entry level Employment type Full‑time Job function Quality Assurance Industries Internet Publishing Referrals increase your chances of interviewing at West Coast Wound & Skin Care by 2x Get notified about new Quality Assurance Lead jobs in Burbank, CA . #J-18808-Ljbffr