Salesforce Business Analyst

Purpose This role is responsible for the project to be delivered in line with the scope, schedule and cost. Key Missions Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives. Key Responsibilities Lead and manage the Salesforce team (Tech Lead and Developers) Define goals, priorities and ensure delivery excellence Manage project scope, timelines, risks, resources and budgets Lead requirements gathering, workshops and solution design Ensure alignment with business goals and best practices Manage stakeholders, vendors and cross‑functional teams Oversee UAT, deployments, releases and change management Monitor SLA/KPIs and drive continuous improvement Provide Level3 support and drive RCA and problem resolution Required Skills Functional Documentation (BRD, FRD, User Stories) Project & People Management Enterprise Integrations & Middleware Understanding Change & Release Management Nice to Have Jira, Confluence SQL & Data Analysis Manufacturing / Supply Chain Exposure Global Team Experience Key Competencies CRM Transformation Functional Solution Design Stakeholder Management People Management & Coaching Project & Delivery Management Change Management Business Process Optimization Education B.E. / B.Tech / B.Sc – CS, IT or related MBA (IT / Systems / Operations) – Preferred Profile & Other Information We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. #J-18808-Ljbffr