Hotel Maintenance Technician

Hotel Maintenance Technician

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Ellis Island Hotel- Koval Lane Hospitality

Job Description: The Hotel Maintenance Worker is responsible for maintaining and repairing the Hotel's facilities, ensuring a safe, clean, and well-functioning environment for guests and staff. This role involves routine maintenance tasks, emergency repairs, and collaboration with other departments to address any facility-related issues that arise.

Benefits: Medical, Dental, Basic Life Insurance (included with the dental plan), Vision, Short-term Disability, Combo plan covering accidents, hospitalizations, and critical illnesses, Paid time off, Voluntary life insurance, Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location: In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities:

• Address and resolve maintenance ticket issues promptly and follow up on existing maintenance tickets.
• Respond to hotel maintenance calls daily.
• Inspect guest rooms, lobby areas, and equipment regularly to repair, replace, or correct miscellaneous items needed.
• Complete necessary task assignments including those requiring kneeling, bending or stooping.
• Report all items in need of repair and other major repairs to the manager.
• Address stressful situations and guests with a positive attitude, tact, and politeness.
• Perform minor repairs and coordinate with the Hotel Management for more complex issues.
• Perform regular inspections and maintenance on hotel facilities, including HVAC systems, plumbing, electrical systems, and general building infrastructure.
• Ensure cleanliness and proper maintenance of equipment, machinery, and common areas. Address any sanitation concerns and adhere to health and safety regulations.
• Implement and follow a preventive maintenance schedule to avoid potential problems and ensure optimal equipment and facility performance.
• Act quickly and efficiently in response to facility emergencies, such as equipment malfunctions, leaks, or power outages.
• Keep track of maintenance supplies and equipment. Replenish inventory as needed and maintain organized storage.
• Maintain detailed records of maintenance activities, repairs, and any issues encountered. Prepare reports as required.
• Work closely with hotel management and other departments to address maintenance needs and support overall hotel operations.
• Follow all safety procedures and regulations, ensuring that maintenance activities do not pose risks to guests or staff.

Skills / Experience: Proven experience in facility maintenance or a related field. Previous experience in a casino or hospitality environment is a plus. Strong mechanical aptitude with knowledge of electrical systems, plumbing, HVAC, and general building maintenance. Ability to diagnose and resolve maintenance issues quickly and effectively. Good verbal and written communication skills. Ability to work collaboratively with team members and interact professionally with guests. Ability to perform physical tasks, including lifting, climbing, and working in various environmental conditions. Relevant certifications (e.g., HVAC, electrical, plumbing) are preferred but not required.

Physical Requirements: The ability to stand and walk for prolonged periods of time. Use hands to handle objects, tools, or controls. The ability to regularly lift and/or move objects weighing at least 50 pounds and push or pull items weighing up to 200 pounds with assistance. The ability to work in an environment with a moderate noise level. Must be able to climb ladders up to 30 ft. high for prolonged periods of time. Must be able to reach in all. The ability to be exposed to several factors, including dust, cigarette smoke, and possibly various outside weather conditions. May include evenings, weekends, and holidays based on casino operating hours.

Core Values: Service- Personalized, warm, and consistently exceptional customer service. Value- Committed to deliver quality products for great prices. Growth- Promote personal development and growth for all team members. Family- Create a family-like environment by staying close to our guests and our team members. Passion- Work with passion and enthusiasm every day.

Ellis Island Casino, Hotel & Brewery and Village Pub