Airport Service Concierge - APF

Job Description:

Short Summary

As an Airport Service Concierge at JSX, you will serve as the welcoming point of contact for customers, delivering a seamless and stress-free airport experience from arrival through departure. In this guest-facing role, you support smooth travel operations by providing guidance, maintaining an inviting lounge environment, and adapting to rotating responsibilities.

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an Airport Service Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

A Day in the Life:

You’ll be assigned to one of the following key roles each shift, depending on the needs of the day:

• Check-in Agent:

• Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.

• Boarding Agent:

• Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.

• Security Screening Support:

• Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.

• Ground Security Coordinator (GSC):

• Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.

• Additional responsibilities include:

• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.

• When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.

Why You’ll Love This Role:

• Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.

• No Two Days Are the Same: With rotating posts and a variety of responsibilities, you’ll enjoy a fast-paced, engaging work environment.

• Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.

• Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.

What Makes a Successful Airport Service Concierge?

We’re looking for someone who is:

• Approachable: You create a welcoming environment where Crewmembers and Customers feel comfortable asking questions, sharing feedback, and collaborating.

• Customer-Focused: You’re passionate about exceeding Customer expectations.

• Collaborative: You know how to work seamlessly with cross-functional teams.

• Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.

• Proactive: You anticipate needs, take initiative, and solve problems before they arise.

• Entrepreneurial: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience

Requirements:

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.

• High school diploma or GED

• Ability to occasionally lift 75+ pounds

• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.

• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.

Preferred Experience:

• 2+ years of customer service experience.

• Aviation experience.

Skills, Licenses, & Certifications:

• Current and valid Driver’s license required.

Important Safety and Security Requirements:

All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggage security screening, and are responsible for:

• Monitoring the operational environment and reporting safety risks in real time

• Ensuring compliance with updated policies, alerts, and regulatory guidance

• Maintaining personal readiness for safety-sensitive duties

• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Benefits & Perks:

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.

• 401(k) match: 50% of your first 8%

• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Starting Compensation:

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.