Customer Service Representative I
$27 - $32 per hourCynet Systems
Job Overview:
Pay Range: $27.00hr - $32.00hr
Requirement/Must Have:
Pay Range: $27.00hr - $32.00hr
Requirement/Must Have:
- Three years of administrative experience required.
- Education beyond high school may count towards experience.
- Working knowledge of MS Office applications, specifically MS Word and Excel.
- Excellent computer and web navigation skills required.
- Strong knowledge of MS Office applications, specifically MS Word and Excel.
- Ability to work in-person 5 days a week, full-time.
- Flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.
- Availability to provide coverage for before-hours (8-9 am) and after-hours (5-8 pm) employer events.
- Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.
- Provides event support from coordination, such as confirming details with employers, updating calendars, recruiting database, and web platform, through day-of event coverage.
- Provides reception support for 10-15 campus interview days, greeting and checking in employers and students at the interview facility.
- Acts as liaison and point of contact between interview facility and main office/supervisor(s).
- Communicates questions/issues to supervisor(s).
- Maintains interview facility space during interviews including neat waiting areas, re-stocking snack baskets and coffee supplies, and restocking office supplies.
- Receives and unpacks any supply deliveries.
- Handles employer engagement duties including email inquiry communications, employer calls, website updates, report compilation, payment processing and other projects as assigned.
- Manages complex and confidential information and systems.
- Maintains up to date knowledge on full breadth of programs, services, and resources.
- Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone.
- Follows, communicates and carries out office policies.
- Performs event and administrative support and other duties as assigned.
- BA/BS preferred.
- Prior experience within the organization preferred.
- Strong customer service experience.
- Outstanding verbal and written communication skills.
- Attention to detail.
- Excellent organizational skills.
- Ability to multi-task with flexibility to pivot between projects and teams.
- Diplomacy and problem-solving skills.
- Ability to anticipate needs and prioritize multiple complex confidential tasks.
- Ability to work well both independently and as part of a team.
- Three years of administrative experience.
- Proficiency in MS Office (Word, Excel).
- Strong web navigation skills.
Vacancy posted 4 days ago
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