Service Support Assistant - Naperville

Job Description

Job Description

Service Support Assistant  

Position Summary  

The Service Support Assistant plays a key role in delivering an exceptional client experience by providing attentive client service and maintaining the cleanliness, comfort, and presentation of all salon and spa areas. This position ensures that clients feel welcome and cared for throughout their visit by offering refreshments, assisting with amenities, and maintaining a serene, well-stocked environment. As a collaborative member of the Tricoci team, this role contributes to a culture of professionalism, teamwork, and outstanding client service throughout the salon and spa.

Essential Functions  

• Responsible for providing high standard customer service at Tricoci Salon & Spa. 

• Provide support and guidance to clients during their time in the salon/spa  

• Offer beverages as needed  

• Maintain cleanliness and organization across all areas including spa waiting rooms, spa quiet rooms, locker rooms, showers, bathrooms, changing areas, and nail areas. 

• Ensure locker rooms and vanities are fully stocked with robes, wraps, sandals, towels, and Tricoci amenities. 

• Sanitize showers and steam areas, dry walls, doors, and clean drains regularly. 

• Support daily laundry operations: wash, dry, fold, and replenish all linens, robes, and towels. 

• Maintain beverage stations: restock glassware, refill coffee, tea, and water service. 

• Follow all safety, sanitation, and hygienic procedures; ensure compliance with Tricoci cleanliness and brand standards. 

• Be an active and engaged member of the Tricoci team that promotes teamwork and a high level of client services throughout the Salon and Spa. 

Required Qualifications  

Knowledge, Skills, and Abilities:  

• Experience hospitality, or customer service in a fast-paced environment.   

• Ability to work various schedules including evenings, weekends, and some holidays. 

• Strong communication and organizational skills. 

• Ability to work independently and as part of a team. 

• Ability to build and maintain strong client relationships if necessary. 

• Able to stand on your feet for prolonged periods of time. 

Why You’ll Love Working With US  

• Competitive pay 

• Employee discounts (up to 90% off the Tricoci service pricing, 25-50% off retail and more!). 

• Growth opportunities within a diverse, inclusive and fun working environment 

• Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability 

• Critical Illness, Group Accident and Hospital Indemnity insurance available 

• Company matching 401(k) Plan 

• Wellness benefits including EAP with 5 free sessions (per situation) 

• Paid Leave/Vacation  

*Health insurance and 401(k) available after meeting eligibility requirements.  

Physical Requirements and Work Environment