Front Desk Associate, Galbraith Tennis Center

Position Title: Front Desk Associate Reports to: Facility Operations Coordinator/Specialist Location: Vancouver Tennis Center, Mint Valley, or Galbraith Tennis Center, Washington Status: Part Time; Hourly; Non-Exempt Pay: $18.00 per hour Front Desk Associate at USTA PNW assists with facility operations, customer service, and administrative duties to support members, guests, and staff in a fast‑paced tennis environment. Key Responsibilities Provide excellent customer service to members, non-members and guests at all times. Monitor traffic flow into and out of the facility. Handle court reservations, and all P.O.S transactions. Responsible and accountable for collecting payment for memberships, lessons, classes, programs and pro shop. Answer phones and transfer calls to the appropriate department, taking accurate messages and disseminating necessary facility related information. Ensure registration and check in and check out procedures are followed as members, non-members and guests arrive and depart. Stock display areas as needed. Conduct scheduled walk‑throughs of key areas up to and including restrooms, locker rooms and parking lot to ensure cleanliness and safety. Clean up and report safety concerns as needed. Complete opening and closing procedures as required. Perform other reasonable related duties as assigned by immediate supervisor and other management as required. Relay information (complaints, problems, accident reports, etc.) to the supervisor. Other duties as assigned. On‑Court vs. Off‑Court 0% On‑Court (may be utilized when available to assist as requested with on‑court activities) 100% Off‑Court (includes Monthly or as needed Front Desk Staff Meetings) Subject to change with business needs. Supervisory Responsibilities This role does not directly oversee or supervise any staff. Internal Relationships Works primarily and directly with Facility Operations Coordinator/Manager. Interfaces frequently as needed with Head Tennis Pro, Tennis Pros, or Registration Coordinator to help direct new and existing members, non‑members and guests to the appropriate contact. External Relationships Maintains high quality customer service with members, non‑members and guests at USTA PNW Tennis Centers. Represents the mission and organization at all times. Travel Demands N/A Key Performance Indicators Pre and Post Season/Program Reviews performed by Supervisor (if applicable) Achievement of specific objectives for areas of responsibility. Evidence of high quality customer service. Evidence of performance of major duties. Evidence of performing as a productive team member. Evidence of effective internal and external relationships. Evidence of delivering the USTA PNW mission. Skills & Qualifications Dependability, communication skills, and an excellent work ethic. Ability to accept guidance and supervision. Must have a friendly, outgoing personality and enjoy social interaction. Current CPR and First Aid certifications preferred. Must have the ability to pass a background check. Ability to make quick decisions that best serve facility members and guests. Ability to learn and use registration software and other related computer functions. Prefer experience regarding cash and credit transactions. Customer service interaction experience with members, guests, and employees in person and on the phone. Demonstrated ability to effectively build relationships with staff and customers. Work independently and collaboratively to accomplish responsibilities, goals and projects. Provide excellent customer service to both internal and external customers, partners, vendors. Excellent written and oral communication skills. CPR and AED certified preferred. Conditions of Hire Must have the ability to continually pass a background check. Must complete the USTA Safe Sport online education course. Eligibility to be SafePlay approved and remain SafePlay approved through tenure at USTA PNW. Must complete all required Safety Trainings. Must register within ADP Workforce Now (payroll platform) to ensure proper tax and payroll recording. Authorization to work within the United States administered by a 3rd party vendor. Must sign the USTA PNW Offer Letter, Employee Handbook, and all required policies and procedures upon hire and as needed. Ability to fulfill the essential job functions as described with reasonable accommodations given. Physical Requirements & Work Environment This job operates out of a tennis facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, ball machines, racquets, and carts. The ability to lift 25-50 pounds regularly. The ability to squat and bend over regularly. The ability to carry out repetitive motions regularly. The ability to lift and carry awkward items from one location to another. The ability to respond quickly to sounds and visual cues (such as alarms and/or safety concerns both on and off court). The ability to move safely over uneven terrain or in confined spaces. The ability to see and respond to dangerous situations. The ability to work in extreme weather and indoor/outdoor conditions. The ability to stand for length of shift (with breaks and lunches given per policy). Compensation & Benefits Hourly rates outlined in the signed Offer Letter. Position currently ineligible for benefits as outlined in the signed Employee Handbook. Position eligible for Sick Time and other benefits mandated by the State of Washington as outlined in the Employee Handbook. #J-18808-Ljbffr United States Tennis Association-Pacific Northwest Section