Assistant Front Office Manager (Overnight Relief) - SIGN-ON BONUS

Full-time Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: up to USD 67,000 - yearly Company Description

BE LIMITLESS

Do what you Love, Care for the World, Challenge the Status Quo!

WELCOME TO SWISSÔTEL CHICAGO

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives. At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who—in turn—aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row! Be Bold, Be Inspired, Be You. Job Description

WHAT YOU WILL BE DOING:

You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi‑tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award‑winning hotel. Please note, this position will provide overnight relief to our night manager. The schedule will include at least two overnight shifts (11 pm – 7:30 am) per week, subject to change based on business needs. To support the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards To consistently offer professional, friendly and engaging service while creating heartfelt experiences To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation To develop supervisors and colleagues through a meaningful training program To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Will be required to work weekdays, weekends and holidays Any other tasks that may be assigned Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

Previous leadership experience required Previous PMS experience preferred Computer savvy in Microsoft Window applications an asset University/College degree in a related discipline an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information

WHAT IS IN IT FOR YOU:

Sign‑On Bonus: $2,000, to be paid after 3 months of continuous employment, provided there are no disciplinary actions on record. Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday. #J-18808-Ljbffr AccorHotel