Merchandiser Service Technician

Position Purpose This role accelerates business value by ensuring Reddy Ice’s merchandisers are well‑maintained and functioning properly. The candidate demonstrates the company’s “True North” attributes: voice of the customer, respect for the individual, no‑nonsense communication and utilization of facts, servant leadership, and a continuous‑improvement mindset in every facet of leadership and daily interaction. Responsibilities Conduct repairs and service calls on ice merchandisers. Complete installations, replacements, and removals of ice merchandisers at customer locations. Perform preventive maintenance and cleaning of ice merchandisers. Work at customer locations, Reddy Ice plants & DCs, and within refurbishment centers. Attend company‑sponsored technician trainings as required; demonstrate a desire and ability to learn additional trade skills directed by the company. Ensure vehicles, tools, and equipment are in good working order; maintain spare parts inventory on vehicle and communicate needs for additional supplies. Drive a customer‑centric culture by engaging in respectful, consistent communication with customers and promoting outstanding customer service. Communicate opportunities for SOP improvement to the Field Equipment Service Manager and contribute to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and other technology. Display a professional and courteous attitude to co‑workers, managers, and the general public; operate company vehicle safely and in accordance with all applicable laws; report to the assigned job site in uniform and ready to begin work; immediately report any accidents/injuries; adhere to all safety requirements and procedures. Work in a team environment and assist co‑workers or managers with other duties as required. Assume other duties and responsibilities assigned by management. Adhere to the Code of Business Ethics, upholding honesty and integrity. Maintain high safety standards. Essential Mental Functions and Skills Ability to read and interpret documents in English, including safety rules, operating and maintenance instructions, and procedure manuals. Ability to work in a constant state of alertness and safe manner. Ability to work in an unfatigued state. Accurately gauge lengths of time and distance. Quickly store and recall instructions in short‑term memory. Concentrate and perform tasks involving high levels of cognitive function and judgment. Coping with sudden changes in surroundings and/or emergency situations. Demonstrate a caring, committed, and concerned attitude about safety. Fast reflexes, unimpaired coordination, and ability to rapidly respond to stimuli. No mental or physical impairment that could adversely affect safe and competent performance. Take prompt and appropriate response to operating conditions. Education and Experience EPA Type1 or Universal certification for refrigeration required. No experience required; past experience in refrigeration, HVAC, electrical trade, or similar role involving repair/installation of refrigeration units is a plus. Valid driver’s license (operator’s/ClassC) and acceptable MVR. Maintain a company Tech1 level training performance above80%. High school diploma, trade school certificate in refrigeration, or equivalent experience required. Basic computer and handheld skills; ability to follow reporting SOPs via handheld. Working Conditions / Physical Requirements Minimal travel with potential for overnight stays. Weekend, night, and holiday work required. Frequent driving between retail stores and plant location. Must be able to lift60pounds and utilize installation lift equipment. Ability to climb ladders and work with power tools. Overtime may be required. Fast‑paced, rapidly changing environment requiring stress management, professional collaboration, and reasoning through complex business situations. Location Davie/Ft. Lauderdale, City: Davie, State: Florida Reddy Ice manufactures and distributes approximately 1.8 million tons of ice annually to a broad and diversified customer base. These customers rely on us for ice that is produced under the industry’s highest standards. With our quality and high service levels, Reddy Ice has become the provider of choice for customers coast to coast. #J-18808-Ljbffr