Customer Service Assistant

Job Description

Job Description

Acadental is seeking a detail-oriented and professional Customer Relations Coordinator to support dental schools, faculty, simulation labs, and institutional customers across North America.

Our team works closely with universities, licensing examinations, and educational programs that rely on Acadental products for dental simulation and clinical training. We are looking for someone who enjoys problem-solving, building long-term customer relationships, and helping educational institutions operate smoothly.

Responsibilities

• Support dental schools, faculty, simulation labs, and institutional customers via phone and email
• Assist with product questions, order coordination, quoting, and account support
• Work closely with sales and operations teams to resolve customer issues accurately and efficiently
• Maintain organized customer records and follow-up communication
• Learn Acadental simulation and educational product lines to provide knowledgeable support
• Help ensure smooth communication with universities, licensing boards, and professional programs nationwide
• Build strong long-term relationships with customers through professionalism and responsiveness

Qualifications

• Strong communication and organizational skills
• Detail-oriented with the ability to manage multiple priorities
• Professional, dependable, and customer-focused
• Comfortable working with SKUs, quotes, orders, and institutional accounts
• Ability to communicate calmly and professionally with schools and faculty
• Experience in dental, healthcare, education, inside sales support, or customer service preferred

About Acadental

Acadental supplies simulation and educational products used by dental schools and licensing examinations throughout North America. We are a stable, growing company that values professionalism, teamwork, and long-term customer relationships.
This position offers the opportunity to work in a professional small-company environment where your contributions matter and where you will build meaningful relationships with customers in dental education.