Program Director

Role Description

As a Program Director, you lead the end-to-end success of a large-scale technology services engagement, owning the client relationship, the program strategy, and the health of delivery. You set the direction for a large cross-functional team, build the trust of your client through demonstrated results, and make the decisions needed to keep the program on track. This is a remote position that can be done from anywhere, with occasional travel expected.

Responsibilities

• CLIENT LEADERSHIP
  • Build and Own the Client Relationship: Develop trusted, senior-level relationships with client stakeholders.
  • Establish Credibility Quickly: Demonstrate value early through clear thinking and sound decision-making.
  • Represent the Program at the Executive Level: Serve as the primary point of contact for all program-level client communications.
  • Navigate Complex Client Dynamics: Maintain awareness of client relationships and take action to strengthen confidence.
• PROGRAM STRATEGY & VISION
  • Define and Drive the Program Direction: Establish a clear program vision and strategic roadmap.
  • Own the Program Decisions: Take accountability for necessary decisions without requiring escalation.
  • Assess and Evolve Ways of Working: Continuously evaluate program structures and drive improvements.
  • Maintain Strategic and Operational Awareness: Stay close to execution to understand risks and necessary plan evolutions.
• TEAM & DELIVERY LEADERSHIP
  • Lead a Large, Complex Program: Provide clear direction and accountability across a team of 40 to 50 people.
  • Maintain Ground-Level Visibility: Engage across all levels of the team to understand program dynamics.
  • Drive Cross-Functional Alignment: Ensure teams are working toward a shared definition of success.
  • Champion Continuous Improvement: Identify opportunities to raise the bar on delivery quality and performance.
• COMMERCIAL MANAGEMENT
  • Understand the Commercial Landscape: Maintain a clear understanding of the account's financial structure.
  • Make Resourcing Decisions That Serve the Program: Assess team fit and performance continuously.
  • Support Account Growth and Renewals: Stay alert to opportunities for expansion and renewal conversations.
  • Exercise Commercial Judgment: Maintain awareness of the commercial implications of commitments and proposals.
• STAKEHOLDER MANAGEMENT
  • Build Trust Across the Organization: Develop strong working relationships with stakeholders at all levels.
  • Negotiate With Tact and Confidence: Navigate competing priorities and difficult conversations effectively.
  • Read the Room: Adapt communication style to the audience and situation.
  • Hold the Line on Accountability: Set clear expectations on decisions, timelines, and ownership.

Qualifications

• 10+ years of experience leading large-scale technology services programs in a consulting or agency environment.
• Proven track record managing programs of $5M or more annually with direct accountability for budget, margin, and revenue recognition.
• Experience leading and providing direction to teams of 30 or more people spanning multiple disciplines and seniority levels.
• Strong commercial instincts with the ability to identify risk, protect margin, and support account growth and renewal conversations.
• Demonstrated ability to build and maintain senior client relationships in complex, high-stakes environments.
• Proven ability to assess team performance and make resourcing decisions that balance delivery quality with financial sustainability.
• Experience establishing clear program direction while building alignment across a diverse and distributed stakeholder group.
• Strong communication skills with the ability to deliver concise and credible updates at the executive level.
• Experience working within Agile delivery frameworks with globally distributed teams.

Requirements

• LOCATION: REMOTE, USA.

Benefits

• Excellent, full coverage medical, dental, and vision insurance.
• Generous PTO and 15 company-wide holidays.
• 401k with company contribution.
• Paid parental leave.
• Work-life balance with an emphasis on personal well-being.
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network.
• A globally diverse & inclusive culture with employee resource groups.
• Authentic commitment to DEI efforts and sustainable growth.