RMH Practice Administrator

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports MSF policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement. Responsibilities and Duties Daily Operational Management (60%) Recruit, evaluate, provide performance evaluations, and manage staff through promotion, dismissal, coaching, counseling, conflict resolution, and development. Determine appropriate staffing levels and maintain employee schedules while ensuring fiscal responsibility with overtime. Manage staff payroll and individual staff HR records. Create, oversee, train and implement patient services policies and procedures. Resolve and manage patient complaints and service requests promptly and courteously. Engage staff in adjusting clinical workflows to ensure highly efficient patient care. Manage monthly financials including accounts payable and accounts receivable. Manage inventory and purchasing in accordance with budget. Prepare preliminary capital and human resources budgets for review and approval. Assure timely capture and input of all billing information. Manage practice equipment maintenance needs and oversee service contracts with vendors. Provide on‑site IT support and oversee IT work required of outside vendors; apply and implement upgrades. Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training to enforce regulations. Oversee building repairs and practice construction projects. Review and enforce regulatory compliance, building safety and code regulations. Assess physician services needs, manage physician schedule, and serve as a point of contact for physician paperwork, meetings, and billing reconciliation. Performance Management (30%) Monitor patient satisfaction data and implement improvements to increase ratings. Investigate financial variances to budget and recommend strategies to improve monthly variances. Assist Director with practice‑specific long‑range financial and business planning, capital and operating budgets. Meet annual goal deployment metrics as assigned. Develop and execute plans to improve outcomes. Provide and review monthly physician and practice performance data with all providers. Collaborate with Director, marketing and business development to market and grow practice. Organizational Transformation (10%) Translate and educate staff on organizational strategy and vision. Communicate and execute organizational change initiatives within the practice. Serve on committees to optimize performance. Pilot, implement and champion new programs, services and processes. Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care. The major duties and responsibilities listed above are not intended to be exhaustive and may change at any time. Associates are expected to perform additional duties as requested by the supervisor. Minimum Qualifications Bachelor's Degree (Required) Additional Job Description Field of Study: Healthcare or Business Administration or related field required; Masters Degree strongly preferred. A minimum of 7 years of related health care experience preferably in an ambulatory care setting including 5 years of supervision or management. A minimum of 10 years of health care management experience, preferably in an ambulatory setting, may be substituted for education requirements in certain circumstances. Work Shift Day Scheduled Weekly Hours 40 Department RMH Pulmonary Physicians Join us! If your passion is to work in a caring environment If you believe that learning is a life‐long process If you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‐employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr OhioHealth