Technical Support Analyst III

Position Overview Virginia Department of Health (VDH) Enterprise Level EHR Security Analyst – responsible for shaping security profiles and access controls for the EHR, and providing Tier 1 support to EHR end users. Key Responsibilities Map and maintain EHR position definitions, including Millennium Positions, Preferences, and OHPAC Security groups with VDH Positions. Monitor and enforce appropriate use of EHR Access Control Positions and Policies to ensure users have correct access based on roles and job functions. Collaborate with EHR Security Officer, IT Technical team, Support Team, and EHR Core team to define and automate user provisioning and offboarding procedures. Conduct internal security audits of the EHR application to identify and mitigate risks and vulnerabilities. Develop and maintain security policies, procedures, and guidelines related to the application. Define and complete security documentation and downtime procedures in accordance with VDH Security guidelines. Respond to and investigate security incidents related to the EHR application, ensuring timely resolution and proper reporting to stakeholders. Collaborate with implementation and optimization teams to integrate security measures into new feature deployments, updates, and third‑party applications. Stay informed about emerging security threats, technologies, and best practices related to EHR systems. Recommend improvements and optimizations to the EHR security environment based on industry trends and emerging threats. Monitor user behavior using tools such as P2Sentinel to identify trends and potential incidents. Assist on internal and external audits in partnership with the EHR Security Officer and EHR Core team. Participate in Cerner/OHPAC upgrades, security patches, and system maintenance to ensure ongoing security. Contribute to the Domain Strategy for the EHR Application. Maintain up‑to‑date knowledge of security updates, best practices, and regulatory changes. Qualifications & Skills Strong understanding of Oracle Health EHR and Security – required, 5+ years. Knowledge of HIPAA, HITECH, and meaningful user and other healthcare security regulations – highly desired, 3+ years. Experience with Active Directory (AD), single sign‑on (SSO), multi‑factor authentication (MFA), and identity management solutions – highly desired, 3+ years. Knowledge of Discern and CCL – highly desired, 3+ years. Strong analytical, problem‑solving, and troubleshooting skills related to Cerner/OHPAC security and access issues – required, 5+ years. Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users – required, 5+ years. Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security – highly desired, 5+ years. Application Support experience – required, 5+ years. Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast‑paced environment – required, 3+ years. Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge – required, 3+ years. Equal Employment Opportunity VDH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. #J-18808-Ljbffr