Lead Patient Care Coordinator (Front Desk, Lead)

Lead Patient Care Coordinator

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. Founded in 2017, Upperline Health brings together physicians, advanced practice providers, and integrated care teams to deliver high-quality, value-based care for patients living with chronic conditions. We place patients at the center of careaddressing immediate needs while supporting long-term outcomes. Upperline Health is proud to be a stable, growing organization that offers collaboration, leadership opportunities, and meaningful careers. We put patients at the center of value-based care.

Sign-on Bonus: $1000

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

Competitive compensation

Generous comprehensive benefits including medical, dental, vision, 401(k), and paid time off

Work-life balance with regular weekday clinic hours

Supportive, interdisciplinary team environment

Mission-driven organization with long-term stability and growth opportunities

Upperline Health is seeking an experienced and compassionate clinic leader to serve as a Lead Patient Care Coordinator. This role blends hands-on patient care with operational leadership to ensure exceptional clinic performance and patient experience. The Lead Patient Care Coordinator cross-trains as both a Patient Care Coordinator and Medical Assistant while leading daily clinic operations, supporting staff development, and collaborating closely with providers and regional leadership. This role is ideal for individuals who enjoy ownership, accountability, and mentoring others within a team-based care environment.

The Lead Patient Care Coordinator plays a critical role in sustaining Upperline Health's patient-centered, value-based care model at the clinic level. This role directly impacts patient satisfaction, staff engagement, workflow efficiency, and overall clinic success. By leading teams, optimizing operations, and supporting high-quality care delivery, this role helps ensure consistent outcomes for patients and long-term stability for the organization.

Leaders who are compassionate, confident, organized, and service-driven will thrive in this role. Successful candidates enjoy balancing hands-on patient interaction with operational oversight, value accountability, and are motivated by developing people and driving performance.

Compassion Lead with empathy and kindness toward patients and teammates

Accountability Take ownership of clinic operations, performance, and outcomes

Respect Foster trust, inclusion, and collaboration

Excellence Pursue high standards and continuous improvement

Service Serve patients, providers, and teams with purpose

Perform Patient Care Coordinator and Medical Assistant duties as needed

Lead daily clinic operations, staffing coordination, and workflow management

Serve as subject matter expert for Upperline Plus enrollment and workflows

Recruit, onboard, train, and support non-provider clinic staff

Lead clinic huddles and promote strong communication and accountability

Monitor and drive performance metrics and patient experience outcomes

Ensure compliance with clinical and operational standards

Support regional initiatives and provide coverage at nearby clinics as needed

Prior experience as a Medical Assistant or Patient Care Coordinator required

Leadership or supervisory experience strongly preferred

Experience in a podiatry or orthopedic clinic setting preferred

Strong knowledge of medical terminology and clinic workflows

Experience with EMR systems; AthenaHealth preferred

Excellent communication, leadership, and interpersonal skills

Reliable transportation required

Compensation is competitive and commensurate with similar leadership roles in the region, based on experience and qualifications.

Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.