Logistics Claims Specialist

Job Title: Logistics Claims Specialist

Location: Springdale, AR 72762
Duration: 6-Month Contract (Potential Extension)
Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Job Summary

We are seeking a detail-oriented Logistics Claims Specialist to support the management, investigation, and resolution of transportation and product-related claims, including Overages, Shortages, and Damages (OS&D) , delivery refusals, and carrier disputes. This role is critical to ensuring timely claim resolution, accurate documentation, and effective communication between carriers, customers, vendors, and internal stakeholders.

The ideal candidate will possess strong analytical, customer service, and problem-solving skills, along with experience in logistics, transportation, claims processing, or administrative support in a fast-paced environment.

Key Responsibilities

• Investigate, evaluate, and process logistics-related claims, including overages, shortages, damages, and delivery refusals.
• Review claim documentation and supporting records to determine appropriate resolutions.
• Communicate with carriers, customers, vendors, and internal departments regarding claim status and disposition decisions.
• Analyze transportation and delivery data to identify trends, discrepancies, and root causes.
• Negotiate and resolve third-party carrier claims while ensuring compliance with company policies.
• Maintain accurate records, reports, and claim documentation.
• Monitor open claims and perform timely follow-up to ensure prompt resolution.
• Utilize transportation, reporting, and claims management systems to track and manage claim activities.
• Prepare detailed reports and summaries for management review.
• Support continuous process improvement initiatives related to claims management and logistics operations.
• Maintain confidentiality while handling sensitive business information.

Required Qualifications

• High School Diploma or GED required.
• Minimum 1 year of office administrative, clerical, customer service, or claims-processing experience required.
• Strong written and verbal communication skills.
• Professional phone etiquette and customer service skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite, including:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
• Ability to maintain confidentiality and handle sensitive information appropriately.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Transportation, or a related field.
• Previous experience in logistics, transportation, freight operations, supply chain, or claims administration.
• Experience handling OS&D (Overage, Shortage & Damage) claims.
• Knowledge of carrier claims management and transportation operations.
• Experience with:
  • HighRadius
  • SAP Transportation Management (SAP TM)
  • Transportation Execution Systems (TES)
  • DB2 Sessions
  • Power BI Reporting
  • Five9 or other call center technologies
• Experience gathering, analyzing, and interpreting operational data.

Technical Skills

• Logistics Claims Processing
• Transportation Operations
• OS&D Claims Management
• Freight Claims Resolution
• Data Analysis & Reporting
• Power BI
• SAP Transportation Management (SAP TM)
• HighRadius
• DB2 Sessions
• TES (Transportation Execution System)
• Microsoft Excel
• Customer Service
• Negotiation & Conflict Resolution
• Documentation Management

Core Competencies

• Critical Thinking
• Decision-Making
• Time Management
• Multitasking
• Attention to Detail
• Communication Skills
• Negotiation Skills
• Problem Solving
• Organizational Skills
• Accountability
• Team Collaboration
• Adaptability in Fast-Paced Environments