Operations Manager Security

Position Summary Guardian Security Services, Inc. – Blue Island, IL is seeking an experienced and motivated Security Operations Manager to oversee and support daily security operations across multiple client locations. This leadership role is responsible for maintaining operational excellence, supporting field personnel, ensuring contract compliance, strengthening client relationships, and delivering superior service standards. Compensation & Benefits Competitive compensation: salary commensurate with experience and qualifications. Benefits Package Major Medical Insurance Supplemental Insurance Dental & Vision Insurance Paid Vacation Paid Holidays Prescription Discounts Essential Responsibilities Serve as the primary operational representative and ambassador for assigned client accounts. Coordinate communications and maintain operational standards across all assigned locations. Manage daily security operations while ensuring compliance with client expectations, company policies, and site protocols. Oversee and mentor all Supervisors and Security Personnel; evaluate contract performance and compliance. Develop and update site post orders. Train current and new employees to contract standards; conduct inspections of security personnel, measuring competency, appearance, and morale. Identify performance shortcomings of Site Supervisors and Security personnel and address them through development and implementation of program solutions. Develop and implement goals and objectives for direct reports; conduct employee evaluations, counseling, and discipline. Maintain open, timely, and accurate communication between clients, the Operations team, and Guardian principals. Review staffing levels daily to ensure compliance with manpower requirements of the assigned sites and maintain staffing reports. Oversee safety and security programs including access control, alarm systems, visitor management, and employee identification procedures. Conduct officer training, retraining, and performance evaluations to ensure professionalism, competency, and service excellence. Collaborate with leadership teams to understand client objectives and implement effective security solutions. Conduct regular client meetings, both in person and virtually, to maintain strong communication and service satisfaction. Perform site audits and inspections to ensure post orders remain accurate, updated, and consistently followed. Evaluate officer appearance, job knowledge, professionalism, and overall site performance. Ensure all client locations maintain a clean, organized, and professional appearance. Make operational adjustments related to staffing, schedules, post orders, or site procedures as necessary. Maintain knowledge of all post instructions, emergency procedures, and operational requirements. Provide leadership, mentorship, coaching, and guidance to security personnel. Foster a professional, respectful, and safety-focused work environment. Exercise sound judgment and decision‑making in high‑pressure or supervisory situations. Qualifications & Experience High School Diploma or GED required. Minimum of five (5) years of experience in the security industry. Proven leadership and operations management experience required. Strong verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast‑paced environment. Strong customer service and client relationship management skills. Reliable transportation required. Required Certifications & Screening Valid Illinois Driver’s License with a clean driving record. Valid Illinois PERC Card. Ability to successfully complete a background investigation and pre‑employment drug screening. Technical Skills Proficiency with Microsoft Office Suite required. Ability to quickly learn and utilize operational software platforms and reporting systems. Experience with WinTeam is preferred. Comfortable using tablets, smartphones, and computers in a daily operational environment. Work Schedule Full‑time position. 8‑hour shift. In‑person role. Monday to Friday; weekend availability requested. Location Guardian Security Services – Blue Island, IL 3300 Burr Oak Ave, Blue Island, IL 60406, USA Guardian Security Services is committed to hiring professionals who demonstrate integrity, leadership, professionalism, and a strong commitment to customer service. If you are seeking an opportunity to grow within a respected and established security organization, we encourage you to apply today. #J-18808-Ljbffr