Electromechanical Field Service Technician [FST - Albuquerque]

Description At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing more than 1,500 stores across the U.S., our fully certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reduce downtime, and minimize the impact on our customers’ bottom line. General Position Summary Electromechanical Field Service Technicians meet customer and company expectations while providing a variety of services, including reactive, preventative, electrical, mechanical, hydraulic, and pneumatic maintenance. Technicians work from their home location and respond to all service calls for customers as scheduled by their DSM. Equipment type and response times vary depending on customer and company needs. Essential Functions Perform billable work by maintaining, troubleshooting, and servicing equipment Abide by all OSHA, customer, and DOC safety regulations, including PPE requirements Respond to all service calls within customer expectations and DOC requirements Provide all required documentation to the customer and DOC via handheld device Perform cost‑effective service and repairs while maintaining quality Seek technical support onsite in a timely manner to avoid prolonging repair time Be reachable via phone for reactive service repairs unless otherwise approved Order the correct parts needed for the repair Maintain inventory on hand and keep it organized for quick access during jobs Arrive at job sites on time and prepared with tools, instructions, parts, and safety equipment Travel to and from customer locations Perform inventory reconciliation accurately and as scheduled Return parts as requested, following instructions and in a timely fashion As directed by DSM, evaluate preventable service problems at customer locations, and educate or recommend solutions to the customer Other duties as needed Requirements High school diploma or GED required Minimum two years of equipment repair experience or a combination of training and experience Strong electrical and mechanical knowledge; ability to read and understand schematics Proficiency with computer applications, including Microsoft Office and call management software Knowledge of safety regulations related to equipment repair Strong organization skills; self‑motivated and detail oriented Valid driver’s license, a good driving record, and proof of insurance Successful completion of a satisfactory background check Maintain a professional appearance, behavior, and positive attitude Excellent written, verbal, and electronic communication skills Other duties as needed Working Conditions This position requires working independently with minimal supervision. The role involves standing, bending, and driving for extended periods, lifting up to 50 lbs, and working at heights of more than 6 ft. #J-18808-Ljbffr DOC Services, Inc.