Head Teller

Head Teller

Department: Teller

FLSA Status: Non-Exempt

Reports To: Branch Manager

Job Summary:

The Head Teller supervises and coordinates activities of other tellers in the office engaged in managing deposits, withdrawals, and other financial interactions while providing excellent customer service and ensuring smooth and orderly operation of the teller line and related functions.

Supervisory Responsibilities:

• Supervises and manages other bank tellers as assigned.
• Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross-training opportunities.
• Collaborates with Office Manager to conduct performance evaluations that are timely and constructive.
• Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Duties/Responsibilities:

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank cashier’s checks and correspondent drafts.
• Verifies important information including endorsements, dates, and identification to cash or deposit checks and pay out funds.
• Records transactions into banking system and produces computer-generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawers at the end of each shift.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiable items and confidential records.
• Assigns duties and work schedules to workers to ensure efficient functioning of department.
• Continued training of employees in customer service and banking procedures in the teller department.
• Approves checks for payment.
• Addresses customer complaints.
• Examines tellers’ reports of daily transactions for accuracy.
• Counts and records currency and coin located in branch vault along with maintaining central vault responsibilities for all branches’ cash supply via the Federal Reserve.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Prepares composite reports from individual reports of subordinates.
• Maintains harmony among workers and resolves grievances.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.
• Two years’ experience as a bank teller.
• Must be able to complete 12 to 18 months of on-the-job training.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.
• May need to stand for long periods of time.
• Must be able to perceive and interpret auditory and visual information to ensure safety and effective communication with customers, coworkers, and external contacts.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Monday - Thursday, 8am-4:30pm, Friday, 8am-5pm