Quality and Patient Safety Specialist

Quality Coordinator

Townsen Memorial Hospital is looking for a Quality Coordinator to join our team in our Houston TX location. The Quality Coordinator is responsible for supporting and advancing quality improvement initiatives that enhance patient care and safety across the organization. Under the direct supervision of the Quality Manager, this role coordinates quality assurance activities, including data collection and analysis, performance improvement tracking, regulatory reporting, and staff education. The Quality Coordinator ensures compliance with organizational policies, accreditation standards, and state and federal regulations while serving as a key resource in promoting a culture of continuous quality improvement.

Essential Functions:

• Collect, enter, and validate quality and compliance data from multiple departments
• Maintain accurate, organized, and confidential electronic and paper filing systems
• Prepare and distribute monthly, quarterly, and ad hoc quality performance reports
• Review incident reports, track departmental follow-up, and ensure timely resolution
• Coordinate documentation and logistics for audits, surveys, and accreditation readiness activities
• Monitor and track progress of action items related to quality improvement projects
• Analyze data to identify trends, variances, and opportunities for performance improvement
• Support development and implementation of corrective action plans in underperforming areas
• Provide staff education and training related to quality standards, reporting requirements, and documentation practices
• Format, maintain, and update quality documents, forms, and tools in alignment with policy
• Participate in department meetings, performance improvement committees, and staff development activities

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong organizational and time-management skills with attention to detail and ability to meet deadlines
• Solid understanding of healthcare terminology, compliance processes, and quality standards
• Ability to analyze, interpret, and present data in support of quality improvement efforts
• Effective verbal and written communication across departments and with external agencies
• Strong interpersonal skills with a commitment to ethical conduct, teamwork, and patient safety
• Ability to maintain accurate, confidential records and exercise discretion in handling sensitive information
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment

Education and Experience:

• Associates degree in a health-related or relevant field
• Two (2) years of experience in an acute care or public health setting
• Healthcare Accreditation Certification Program (HACP-CMS) or must be obtained within one year of hire
• BLS certified or must obtain certification within 90-days of hire

Benefits:

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic Voluntary Life with AD&D Plan
• 401(K) with a 2-year vesting
• PTO + Holidays

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.