Quality Assurance Reviewer

Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, interview or for any other activity related to the hiring process, please let us know. Examples of reasonable accommodation include, but are not limited to, changes to the application process (if possible), providing documents in an alternate format, using a sign language interpreter or using specialized equipment. To obtain a reasonable accommodation during the hiring process, you need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under “My Documents → Additional Documents” for each application. Any questions on reasonable accommodations can be directed to Central Management Services Disability Resource Center at View email address on click.appcast.io or call View phone number on click.appcast.io. Sponsorship for Employment The State of Illinois does not provide employment visa sponsorship (e.g. H-1B) or extensions of OPT for F-1 students. To be considered, applicants must be currently authorized to work in the United States on a full‑time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not based on an applicant’s wage or salary history. Please do not include wage or salary information in your resume or other application materials. Position Overview Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts reviews with an assigned geographic location for compliance with SNAP, state regulations and DHS rules. Conducts interviews with public assistance recipients, relatives, and staff to verify information. Analyzes data and prepares reports with recommendations for improvement. Travels as required, including overnight stays. Essential Functions Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records to determine compliance with agency services, SNAP regulations, Medicaid and cash program regulations, state regulations and DHS procedures to improve program access and operations, reduce expenditures and avoid quality control errors. Conducts interviews with public assistance recipients and responsible relatives. Analyzes data accumulated from reviews and prepares reports on outcomes and findings using Microsoft Office Suite to determine error trends and provide recommendations to management to improve outcomes. Reviews, studies, and applies federal and state policies, procedures and regulations as well as DHS policies and procedures governing public assistance programs included in the review. Participates in special programs required to test proposed procedures, methods or systems designed to improve department operations before permanent implementation. Performs other duties as required or assigned that are reasonably within the scope of the duties enumerated above. Minimum Qualifications Knowledge, skill and mental development equivalent to completion of four years of college with coursework in one of the behavioral sciences. Two years of professional experience in casework or a related area. Preferred Qualifications Three years of professional experience administering a supplemental nutrition assistance program. Two years of professional experience working with public assistance programs including a supplemental nutrition assistance program. Two years of professional experience working with policies, rules and procedures for public or private organization. Two years of professional experience utilizing public assistance interviewing techniques. Two years of professional experience examining and evaluating data according to established criteria. Two years of professional experience presenting and preparing clear, concise, and accurate reports. Conditions of Employment Requires ability to travel in the performance of duties, including overnight stays. Requires ability to work overtime and/or outside of regular business hours. *All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. Benefits A Pension Program Competitive group insurance benefits including health, life, dental and vision insurance 3 paid personal business days annually 12 paid sick days annually (sick days carry over from year to year) 10-25 days of paid vacation time annually – 10 days in year one of employment Vacation time modified for part-time, 12‑hour and non‑standard work schedules (as applicable) 13 paid holidays annually, 14 on even-numbered years Flexible work schedules when available (dependent upon position) 12 weeks paid parental leave Deferred compensation program – a supplemental retirement plan Optional pre‑tax programs such as medical care assistance plan (MCAP), dependent care assistance plan (DCAP) Federal public service loan forgiveness program eligibility GI Bill training/apprenticeship benefits eligibility for qualifying veterans 5% salary differential for bilingual positions Commuter savings program (Chicago only) For more information about our benefits please visit Location Champaign, IL, US 61822 Work Hours Mon – Fri, 8:30 am–5:00 pm, 1‑hour unpaid lunch. Contact Information Agency Contact: View email address on click.appcast.io Nearest Markets Nearest Major Market: Champaign Nearest Secondary Market: Urbana #J-18808-Ljbffr