Patient Registration Representative-Surgery Center

Status: Full-TimePOSITION SUMMARYThis position conducts registration point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments to resolve customer issues and provide excellent customer service. Perform financial counseling when FUNCTIONSPerforms pre-registration/registration processes verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management. Verifies and understands insurance benefits collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance enhanced financial assistance prompt pay discount loan program). Acts as a liaison between the patient the billing department vendors physician offices and the payor to enhance account receivables performance and meet payment collection goals resolve outstanding issues and/or patient concerns and maximize service with physicians clinical and hospital staff nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patients needs in financial meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good a variety of patient services and financial services tasks. May be assigned functions such as transporting patients may precept new hire employees recapping daily deposits posting daily deposits or conducting other work assignments of the Patient Financial Services all functions according to established policies procedures regulatory and accreditation requirements as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every : The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbents immediate QUALIFICATIONSHigh school diploma or GED knowledge of patient financial services financial collecting services or insurance industry experience processes normally acquired over one or more years of work the ability to manage multiple tasks simultaneously with minimal supervision and to work strong interpersonal oral and written communication skills to effectively interact with a wide range of knowledge in the use of common office software word processing spreadsheet and database software are QUALIFICATIONSPrevious cash collections experience is preferred.

Required Experience:

Unclear Seniority