Floor Supervisor - Clara Restaurant

Job Description

Job Description

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. Serving New York City for over four decades Great Performances has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply. 

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy.

We are looking for an energetic, hands-on Floor Supervisor who is passionate about hospitality, exceptional guest service, and leading by example. In this role, you will partner closely with the General Manager and Operations Manager to ensure seamless front-of-house operations, deliver outstanding dining experiences, and support a high-performing team. As a secondary key holder, you will assist with opening and closing procedures and serve as Manager-on-Duty when needed. Your visible leadership on the floor, ability to coach and support staff, resolve guest concerns, and uphold the highest standards of service, cleanliness, and safety will be essential to creating a welcoming, efficient, and memorable experience for every guest. If you thrive in a fast-paced environment and enjoy motivating others while making a meaningful impact every shift, we'd love to hear from you.

Responsibilities

Leadership & Operations

• Serve as a secondary key holder, assuming opening and closing responsibilities as assigned. 
• Act as Manager-on-Duty when the General Manager and Operations Manager are not actively present in the dining room, while providing ongoing leadership and support to the team to ensure exemplary guest service. 
• Maintain a visible presence throughout the operation to support staff, oversee daily activities, and ensure smooth service flow. 

Front-of-House & Back-of-House Coordination

• Coordinate communication between Front-of-House (FOH) and Back-of-House (BOH) teams to ensure efficient operations and prompt resolution of service issues. 
• Foster collaboration between departments to support a seamless dining experience for guests. 

Inventory & Operational Support

• Monitor operational supply levels and communicate Front-of-House and Back-of-House inventory needs to the General Manager and Operations Manager. 
• Support daily operational needs to ensure the restaurant is adequately stocked and prepared for service. 

Training & Team Development

• Support the implementation of operational policies, service standards, and employee training programs. 
• Assist with onboarding and training new Front-of-House employees, ensuring compliance with company standards, procedures, and guest service expectations. 

Guest Experience & Customer Service

• Deliver exceptional customer service by assisting with guest inquiries, concerns, and service recovery in a professional and timely manner. 
• Support the team in creating a welcoming, hospitable, and memorable dining experience for every guest. 

Quality, Safety & Facility Standards

• Monitor the dining room and service areas to ensure cleanliness, organization, and compliance with all company, health, and safety standards. 
• Ensure service areas remain guest-ready throughout each shift by maintaining high standards of presentation and operational excellence.

Qualifications

• Minimum of two (2) years of experience in restaurant operations, hospitality management, or front-of-house supervision preferred.
• Demonstrated leadership abilities with experience coaching, training, and motivating employees while maintaining high service standards.
• Excellent verbal and written communication, interpersonal, conflict resolution, and problem-solving skills.
• Proficiency with scheduling and workforce management platforms such as Schedulefly and Nowsta.
• Strong knowledge of restaurant operations, inventory control, labor management, and cost-conscious operational practices.
• Working knowledge of Department of Health (DOH) regulations, food safety, sanitation, and workplace safety standards.
• Highly organized with exceptional attention to detail and the ability to prioritize multiple responsibilities in a fast-paced, high-volume environment.
• Proficient in Microsoft Office Suite (Excel, Word, and Outlook) and point-of-sale (POS) systems.
• Strong commitment to delivering exceptional guest service while fostering a positive, professional, and team-oriented work environment.
• Ability to remain calm under pressure, adapt to changing business needs, and make sound decisions in a fast-paced environment.
• Dependable, punctual, flexible, and able to work evenings, weekends, holidays, and adjust work schedules based on operational needs.
• Ability to safely lift and carry up to 50 pounds and perform the physical demands of the role, including standing, walking, bending, reaching, twisting, and moving continuously for extended periods of up to eight (8) hours per shift.

Work Schedule

Wednesday–Saturday: 2:00 PM – 10:00 PM | Sunday: 10:00 AM – 6:00 PM | Days Off: Monday & Tuesday

Location: Clara Restaurant, located inside the New-York Historical Society, New York, NY.

Schedule:  Full Time, On-Site

Base salary: $30.00 - $35.00 per hour, based on qualifications and relevant experience.

Benefits:  PTO, 401K, Medical, Dental, and Vision insurance, Transit, Safe & Sick Time, and FSA (Flexible Spending Account)

Must be able to provide valid documentation that you are legally eligible to work in the United States.

Great Performances is an equal opportunity employer. At Great Performances, we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.