SALES ASSOCIATE - JEWELRY (FULL TIME)

Job Title Sales Associate – Jewelry (Full Time) Job Number

260002AW

Primary Location United States – Maryland – Bethesda Organization Bethesda Pay Range: 18.00 Job Summary As a sales associate you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization. Duties and Responsibilities Customer Service Proactively engage and make a connection with customers. Ask questions and listen to customer needs. Direct customers to merchandise by informing them about upcoming events, promotions, mobile offers, and STAR card. Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization Maintain store appearance. Sales Cross‑sell products and know the layout of the store. Make suggestions to customers on latest trends and current promotions based on individual needs. Upsell products. Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge and specs. Use a point‑of‑sale system to process cash, exchanges, discounts, gift cards, and credit/debit card transactions. Perform cash handling, including counting money and returning accurate amounts to customers. Complete various forms of paperwork, reports, and reconciliation. Inventory Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Dependability Adhere to assigned work schedule and complete assignments accurately and completely. Perform other duties as assigned. Qualifications Product Knowledge Basic knowledge of products and merchandise. Experience Retail experience preferred but not required. Communication Skills Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with customers, peers, and management. Communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Reasoning Ability Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independently of direct supervision. Physical Demands & Work Environment This position involves constantly moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. Other Skills Enthusiastic, friendly and energetic with a desire to provide outstanding service. Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Education No experience required. High school graduate or equivalent preferred. Benefits Competitive federal salary beginning at the Non‑Appropriated Fund NF‑01 level, depending on experience. Benefits begin on day one. Accrual of paid time off at day one. Continuity programs for military spouses. Public Student Loan Forgiveness eligible after qualifying years of service. Tax‑free shopping worldwide at any Navy Exchange location. Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag, America's strength, America's heart. We guide and provide service members and their families the tools they need to do what they love. #J-18808-Ljbffr Navy Exchange Service Command