Desktop Support Technician

Desktop Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Loves Park, IL and provide end-user support.

Duties and Responsibilities:

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
• Performs computer hardware, software, and mobile phone troubleshooting
• Orders and replaces computer parts as needed
• Follows and/or documents troubleshooting processes
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
• Works well independently as well as within a team
• Represents company in a professional and businesslike manner and communicates effectively with customers and associates

Skills and Qualifications:

• Minimum 3+ years of Desktop Support and Customer Service experience
• Manufacturing IT support experience preferred
• A+ certification is a plus but not required
• Intune and M365 experience
• Windows 11 support
• Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
• Shows initiative and has go-getter attitude
• Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
• Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
• Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
• ServiceNow ticketing experience

Wage Range: The rate for this position is between $21.75 - $29.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.