Production Support Specialist

Our client is currently seeking a QA Production Support Specialist to support the continued development and execution of systems strategies focused on enabling business capabilities in support of claims, underwriting and service functions. Responsibilities: Working under the supervision of the Supervisor of Business Systems, the Production Support Specialist is expected to: Assist with production support, including triaging, reporting defects, and collaborating with the business to identify workarounds Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues Provide severity and scope analysis of issues, inquiries and requests Maintain ownership until resolution of technical issue has been delivered Organize multiple production issues, customer requests and inquiries from other sources Review and analyze user stories and assist with authoring user acceptance criteria and test steps in collaboration with the Program/Product Owner. Execute test plans and test strategies as defined by the Systems team. Execute Regression test plans as defined by the Systems team and assist in identifying gaps of unit testing test cases when regression items are found. Evaluate configuration according to specifications Report bugs and errors to development teams with detailed steps to recreate the defect or bug Work with cross-functional teams to ensure quality throughout the software development lifecycle Identify where and when negative testing is required to ensure a change or enhancement is implemented correctly. Position Requirements: Requires a passion for operational excellence and a commitment to continuous improvement Candidate must foster a collaborative/team approach to problem solving Must enjoy a fast-paced and focused environment Possess the ability to interact with the business community and various levels of management Possess the ability to interact with the business community and various levels of management Proven experience as a Quality Assurance Tester or similar Production Support Specialist role is a plus Experience utilizing JIRA for full project management for test case execution, tracking and defect reporting and resolution. Familiarity with Agile frameworks and regression testing is a plus Ability to document and troubleshoot errors Working knowledge of test management software (e.g., qTest, Zephyr) and SQL Excellent verbal and written communication skills Ability to self-manage priorities Natural ability to work under tight timelines Analytical mind and problem-solving aptitude #J-18808-Ljbffr