Director, Practice Analytics

Partner with clinical and operational leaders to evaluate practice performance and identify opportunities to improve access, patient flow, continuity, quality, and efficiency Build and manage a performance framework covering visit demand, available capacity, provider productivity, schedule utilization, no-shows, third-next-available appointment, panel balance, care gaps, and continuity of care Diagnose operational problems and redesign scheduling templates, rebalance provider panels, align staffing with patient demand, and reduce unused capacity Support site and service-line leaders with performance reviews, targets, and improvement plans Develop integrated views of clinical quality, population health, and practice performance across medical and behavioral health services Identify patients with overdue screenings, immunizations, follow-up needs, or chronic disease care gaps and translate findings into actionable worklists and workflows Track outcomes and disparities by site, provider, population, and other relevant dimensions Support UDS, PCMH, FTCA, grant, managed care, and value-based performance reporting Analyze visit volume, provider FTE capacity, cost per visit, revenue per visit, payer mix, coding patterns, note closure, denials, and value-based incentives Develop forecasts and scenarios for service demand, staffing, visit capacity, revenue, and program growth Assess operational and financial impacts of new programs, expanded services, staffing models, schedule changes, and regulatory requirements Partner with finance, revenue cycle, credentialing, and practice leaders to identify root causes and recommend solutions Lead development of role-based dashboards and establish shared definitions for core measures Collaborate with IT and health information technology teams to improve data pipelines, EHR reporting, dashboard usability, data quality, and role-based access Advance self-service analytics for non-technical leaders Serve as a trusted thought partner to the Chief Medical Officer, medical directors, administrative directors, finance, quality, and executive leadership Translate complex findings into concise recommendations for operational leaders, executives, the Board, and external stakeholders Supervise, coach, and develop analytics staff Promote data-informed decisions and measurable improvement Work with clinical and operational leaders on-site 3-4 days per week; occasional evening work may be required Requirements Bachelor's degree in health administration, public health, business, healthcare informatics, analytics, or a related field, or an equivalent combination of education and directly relevant experience At least 7 years of progressive experience in ambulatory healthcare operations, practice management, healthcare analytics, or a combination of these areas Direct experience managing, overseeing, or serving as a senior operational partner to a multisite ambulatory practice, preferably within an FQHC, community health center, hospital outpatient clinic, or safety-net healthcare organization Demonstrated success using data to improve practice operations, such as access, scheduling, patient flow, provider productivity, panel management, staffing, quality, care-gap closure, or financial performance Experience working with clinical, operational, and financial healthcare data and explaining the connections among them Strong knowledge of EHR (EPIC) and practice management data, including the ability to assess data quality and define meaningful operational measures Experience developing dashboards, forecasts, models, or performance reporting used by leaders for operational decisions At least 5 years of people leadership, program leadership, or enterprise-level cross-functional leadership Advanced Excel skills and working proficiency with at least one visualization or analytics platform, such as Tableau or Power BI Ability to work with SQL directly or effectively partner with technical teams that use SQL Excellent written, verbal, and facilitation skills, with the ability to communicate with clinicians, practice leaders, executives, technical teams, and non-technical audiences Tailored cover letter explaining the ambulatory practice environment, an example of using data to improve practice performance or care delivery, and interest in Callen-Lorde's mission and opportunity Master's degree in a related field is preferred Preferred experience in an FQHC or community health center, including familiarity with UDS, HRSA requirements, PCMH, FTCA, and value-based or managed care performance Preferred experience with EPIC and its reporting tools, revenue cycle, coding, payer mix, budgeting, revenue or capacity forecasting, medical/behavioral health/population health data integration, and LGBTQ+ health, HIV care, or health equity-focused measurement Core Competencies Demonstrates expertise in healthcare operations and analytics, with a strong focus on improving practice performance through data-driven decision-making, operational efficiency, and patient care quality. Proficient in managing complex healthcare data and developing actionable insights for clinical and operational leaders. Highest-signal resume keywords Healthcare Operations Management Data Analysis and Reporting EHR (EPIC) Proficiency People Leadership Performance Improvement Strategies Hard Skills Healthcare Analytics Operational Performance Frameworks Dashboard Development Forecasting and Modeling SQL Proficiency Advanced Excel Skills Data Quality Assessment Panel Management Scheduling Optimization Care Gap Closure Soft Skills Excellent Communication Skills Facilitation Skills Collaborative Leadership Coaching and Development Industry Keywords Ambulatory Healthcare FQHC PCMH UDS Managed Care Value-Based Performance Population Health Health Equity Tools & Technologies Tableau Power BI EHR Reporting Tools #J-18808-Ljbffr Callen-Lorde Community Health Center