Technical Business Analyst

Technical Business Analyst Category: Business Analysis (functional and technical) Main location: United States, Various Position ID: J0626-1052 Employment Type: Full Time Position Description CGI is seeking a detail‑oriented and technically minded Technical Business Analyst to support the development and enhancement of mortgage servicing solutions within a highly regulated financial services environment. This role will work closely with business stakeholders, technology teams, data teams, and Agile delivery teams to translate business needs into clear, actionable requirements. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!. This role is located at a client site in Reston, VA, Plano, TX, Lafayette, LA, Knoxville, TN or Columbia, SC. A hybrid working model is acceptable. Your future duties and responsibilities The Technical Business Analyst will focus on mortgage servicing processes, including escrow, loan defaults, delinquency reporting, investor reporting, and related operational workflows. The role requires someone who can understand complex business processes, document requirements, analyze data and system impacts, and support delivery teams working in AWS‑heavy environments. The ideal candidate will be comfortable bridging business and technical conversations, writing user stories and acceptance criteria, supporting backlog refinement, participating in Agile ceremonies, and helping ensure that delivered solutions meet business, regulatory, data, and operational needs. Required qualifications to be successful in this role 5+ years of relevant experience in business analysis, technical business analysis, mortgage servicing, financial services technology, or related delivery roles. Strong understanding of mortgage servicing processes, with hands‑on knowledge of escrow, loan defaults, delinquency reporting, and investor reporting. Experience gathering, documenting, and validating business, functional, and technical requirements. Ability to translate business needs into clear user stories, acceptance criteria, process flows, and supporting documentation. Experience working with Agile teams, including backlog refinement, sprint planning, story grooming, and UAT support. Comfortable working with technical teams in AWS‑heavy environments, including cloud‑based applications, data pipelines, APIs, and system integrations. Ability to analyze current‑state and future‑state business processes and identify gaps, risks, dependencies, and improvement opportunities. Experience with data analysis, data mapping, reporting requirements, and working with structured data sets. Strong communication skills, with the ability to explain business needs to technical teams and technical constraints to business stakeholders. Experience supporting risk assessment, control design, compliance needs, and audit‑related documentation. Strong stakeholder management skills and the ability to build trust across business, technology, operations, and delivery teams. Ability to support testing activities, including test scenario review, defect triage, UAT coordination, and business validation. Familiarity with financial services controls, mortgage servicing regulations, and operational reporting requirements. Proficiency in creating clear internal and external communication materials, including requirements documents, process models, meeting notes, and decision logs. Experience using tools such as Jira, Confluence, Visio, Excel, SQL, or similar business analysis and delivery tools. Desired Skillset Certified Business Analysis Professional, or similar business analysis certification. Agile or Scrum certification. AWS Cloud Practitioner or other foundational AWS certification. Mortgage banking or financial services certification. Education Bachelor's degree in Business, Finance, Information Systems, Computer Science, or a related field is preferred. Other Information CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit‑based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $107,700.00 - $154,300.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation, Comprehensive insurance options, Matching contributions through the 401(k) plan and the share purchase plan, Paid time off for vacation, holidays, and sick time, Paid parental leave, Learning opportunities and tuition assistance, Wellness and Well‑being programs. Skills Agile Amazon Web Services Cloud Business Analysis Communication Data Analysis SQL Stakeholder management What you can expect from us Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr