Mortgage Compliance Liaison Specialist

IntroductionSince 1973, East West Bank has served as a pathway to success. With multiple locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.OverviewThe Mortgage Compliance Liaison Specialist acts as a strategic bridge between compliance, legal, and mortgage operations, ensuring seamless integration of regulatory requirements into underwriting, processing, and sales functions.This role is responsible for supporting the implementation of new and revised policies, procedures, and guidelines by developing effective employee communications and training materials. This role plays a key part in mitigating risk by ensuring strict adherence to federal, state, and investor guidelines, while driving operational consistency and protecting the organization from regulatory and reputational exposure.ResponsibilitiesPartner with internal departments and subject matter experts to develop, review, and maintain mortgage policies, procedures, and guidelinesInterpret and translate regulatory and operational requirements into clear, concise, and user-friendly documentationCoordinate and secure approvals for policy updates and revisionsSupport the rollout of new or updated policies by developing employee communications and training materialsCollaborate with stakeholders to ensure consistency, compliance, and efficiency across mortgage operationsProvide day-to-day operational support, including loan file preparation, disclosures, and post-closing activities (e.g., subordinations)Monitor adherence to policies and identify process improvement opportunitiesAssist with audit requests, compliance reviews, and regulatory examinationsMaintain accurate records and documentation to support compliance and audit readinessPerform other duties as assigned QualificationsHigh school diploma required; Bachelor’s degree in Finance, Business Administration, or related field preferredAt least 3+ years of experience in mortgage operations, compliance, loan processing, or related banking rolesExperience with mortgage regulations (e.g., RESPA, TILA, TRID) preferredExcellent technical writing and documentation skillsEffective communication and collaboration skills across multiple levelsProficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace) and office management systems.High level of accuracy when processing data and handling confidential information.Strong ability to multitask, prioritize tasks, and manage time effectively under changing deadlines.East West Bank is an equal opportunity employer. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. CompensationThe base pay range for this position is USD $20.00/Hr. - USD $31.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.Job SummaryJob ID: 2026-13185Category: Banking Operations/Back OfficePosition Type: Full-Time