Manager of IT Operations & Infrastructure

Job Description

Job Description

Who Our Client Is
Our client is a growing SaaS organization focused on innovation, operational excellence, and scalable technology solutions. They are building reliable, modern technology environments that support long-term growth and a collaborative, fast-moving workforce.

What Our Client Needs
Our client is seeking a Manager of IT Operations & Infrastructure to lead enterprise technology operations, infrastructure, end-user support, and internal systems. This leader will drive operational excellence while building a scalable and resilient IT organization.

Who You Are
You are a hands-on IT leader who combines strategic thinking with deep technical expertise. You thrive in fast-paced environments, build strong teams, improve processes, and deliver reliable technology experiences for employees.

What You’ll Do
In this role, you will oversee day-to-day IT operations while driving long-term infrastructure strategy and operational maturity.

• Lead IT strategy, infrastructure operations, endpoint management, collaboration platforms, and enterprise applications
• Manage and mentor the IT team while fostering accountability and continuous improvement
• Oversee help desk operations and end-user support
• Drive automation, scalability, and operational maturity across technology systems and processes
• Manage vendor relationships, software licensing, hardware procurement, and IT budgets
• Develop and maintain business continuity, disaster recovery, and operational resilience programs
• Partner with security and engineering teams to support secure and reliable technology operations
• Establish KPIs, reporting, and operational metrics for the IT organization
• Serve as a trusted advisor to executive leadership on technology strategy and operational initiatives

This role includes leadership responsibilities across the IT organization and requires the ability to manage multiple priorities in a fast-paced SaaS environment. This is a hybrid position.

What You’ll Need

• 10+ years of progressive IT leadership experience
• 5+ years in a director-level or senior leadership role
• Experience leading IT operations within a high-growth SaaS or cloud-native organization
• Strong expertise in cloud infrastructure, networking, endpoint management, identity management, and enterprise applications
• Proven experience building and leading high-performing technical teams
• Experience managing vendors, budgets, licensing, and technology procurement
• Strong project management, communication, and cross-functional collaboration skills
• Experience with Microsoft 365, Google Workspace, Okta, Jamf, Intune, AWS, Azure, or similar platforms preferred
• Experience supporting remote or hybrid work environments preferred
• Experience helping organizations scale or supporting M&A integration is a plus

What They Offer
Great work starts with an environment where people can thrive, grow, and do meaningful work. Their benefits and employee experience are designed to support you both professionally and personally.

• Compensation range of $175,000 to $185,000, with $20,000 bonus potential.
• Time to recharge: Paid time off including vacation, sick time, company holidays, and floating holidays
• Work-from-home flexibility: The flexibility and convenience of remote work
• Health care support: Company contribution toward the cost of individual health care premiums
• Plan for your future: Opportunity to participate in a company-sponsored 401(k)
• Keep learning: Access to training, education, and ongoing professional development
• Invest in your growth: Access to a third-party professional coach for every employee
• Continue your education: Tuition reimbursement opportunities to support continued learning
• Do work that matters: Be part of a purpose-driven organization committed to using business as a force for good as a Certified B Corporation

The benefits go beyond the basics. You’ll have the flexibility, resources, and development opportunities to build your career while contributing to a purpose-driven organization focused on making the workplace better.

Equal Opportunity Statement
Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual—regardless of background—feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited.

Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws. Their commitment extends beyond compliance; they actively cultivate an inclusive culture where diverse perspectives are welcomed, and every employee has an equal opportunity to contribute and succeed.