Guest Experience & Amenity Coordinator

Job Description The Housekeeping Amenities Coordinator prepares and manages amenity inventory requests and records, tracks deliveries, and ensures timely distribution of gifts and amenities to guest rooms. Responsibilities include maintaining accurate computer records, answering calls, and managing inventory levels of containers, linens, and supplies. Key Responsibilities Prepare and organize amenities for delivery, including packaging and collateral. Maintains inventory of food, beverage, floral, and retail items and places orders on demand when needed. Handle multiple orders simultaneously and efficiently, often in high-pressure situations. Enter data with high accuracy and coordinates across platforms. Liaise and respond to inquiries from departments regarding orders and deliveries. Follow Wynn policies, prioritize safety, and maintain a clean work environment. Deliver personalized, proactive, and high-touch service including anticipating repeat guests’ needs. Creates custom welcome packages for special occasion amenities. Manages special requests professionally without disrupting workflow. Handles guest interactions with discreetness, a high level of customer service etiquette, and a sense of urgency. Perform all other job-related duties as requested. Qualifications: Qualifications Minimum 1 year of previous administrative or similar experience. Previous Food & Beverage experience preferred. Previous experience with inventory management, receiving, and invoicing. Proficiency in Microsoft Office. Proficiency in software including in Opera, HotSOS, BirchStreet, Micros and Tacit preferred. Strong verbal and written communication skills in English. Additional foreign language preferred Excellent organizational skills with strong attention to detail Can manage time efficiently in a fast-paced environment and adapt quickly to changing priorities and high-pressure situations. High school diploma or equivalent education/experience. Present a polished and professional appearance, always adhering to Wynn’s presentation and uniform standards. Must be 21 years of age or older Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times Must be able to work flexible hours, including evenings, weekends, and holidays as business needs dictate. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr Wynn Las Vegas