Technical Support Manager

Job Description

Job Description

Description:

Design Engineer

RevMax | Full-Time | Charlotte, North Carolina  

Our people build what wins races. You'll help find them.

About Race Winning Brands:

At RWB, our brands make performance parts that riders and racers trust on the track and the trail. Behind every piston, clutch, and exhaust is a team of machinists, engineers, assemblers, and pros who take pride in getting it right. We're looking for an Design Engineer who wants to be part of that team and help it grow,

About the Brand:

Founded in 2002, Rekluse changed the game in clutch performance technology for motorcycles and powersports. Rekluse products are engineered, developed and manufactured in Boise, Idaho, and the brand’s vision is to inspire a better adventure. 

RevMax and Transmission Specialties build high-performance automatic transmissions, torque converters and drivetrain components for performance, racing and heavy-duty customers. As our Technical Support Manager of Automotive Transmission, you’ll be the link between our existing customers and our technical sales, engineering and build teams. When a customer has a problem, you’ll own it, from diagnosis and warranty investigation through root cause and resolution. Your hands-on transmission expertise and your care for the customer relationship help make sure our products stay the best on the market and our customers keep coming back.

What you’ll do

• Put safety first and never pass on a defect, no matter what leaves your hands. 
• Work like a pit crew and bring innovation to finding better, faster and smarter ways to work.
• Resolve customer issues involving transmission systems and components.
• Investigate warranty claims and parts issues, including root cause analysis.
• Work with technical sales, product builders and engineering to address and resolve customer concerns.
• Track and analyze recurring issues to spot systemic problems before they turn into warranty claims.
• Serve as the main contact for existing customers on reworked products and open issues.
• Troubleshoot complex transmission problems using diagnostic tools, technical manuals, service bulletins and wiring diagrams.
• Document your findings, give clear guidance and explain technical issues to customers and internal teams.

What you bring

• Passion for what you do and pride in your work. 
• A commitment to showing up, following through and doing the right thing.  
• 10+ years in the automotive transmission industry, including 5+ years building transmissions.
• 3+ years in technical support or customer issue resolution for automotive transmissions, and 3+ years of customer service experience.
• Hands-on automatic transmission repair and overhaul experience, including disassembly, diagnosis, reassembly and road testing.
• Experience across a range of transmissions, with a focus on diesel pickup units, Powerglide, TH400 and 4L80E.
• A solid understanding of hydraulic controls, torque converters, clutches, planetary sets, valve bodies, shift solenoids, sensors and module communication.
• The ability to read failures and wear patterns and diagnose hydraulic and electronic control problems.
• Proficiency with scan tools, pressure testing equipment, oscilloscopes, multimeters and wiring diagrams.
• A methodical, logical approach to tracking down elusive problems.
• Excellent communication skills and the ability to document findings clearly.
• Experience using ERP, CRM or technical management software.

Nice to have: ATRA Certified Rebuilder, ATSG or TCRA training; OEM training on units such as the 68RFE, 48RE, 6R140, 5R110W, Allison, 10L1000, AS69RC and ZF8HP; familiarity with EFI Live, EZ Lynk or HP Tuners; any transmission building certification.

Why RWB:

• Health, dental and vision insurance – effective day 1, with substantial company contribution to medical and dental premiums 
• 9 paid holidays + paid Thank You Day(s) – effective day 1 
• Paid time off 
• 401(k) match up to 3.5% – eligible after 30 days, immediate vesting 
• Employer HSA contributions – up to $1,100 a year 
• Life insurance and short-term disability – 100% company paid 
• Paid parental leave 
• Employee discounts on products from our brands, including Corsa, Wiseco, JE Pistons, Manley and Rekluse 
• Wellness program with medical premium credit 
• Employee Assistance Program (EAP) 
• Prescription safety glasses and work boot reimbursement 
• Tuition reimbursement 
• $1,000 referral bonus 

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The noise level in the work environment is usually high.
• Occasionally lift and/or move up to 80 lbs.
• Personal protective equipment is required including but not limited to gloves, safety glasses and hearing protection.

How We Hire:

We respect your time and move quickly. Our hiring process is simple: apply, talk with our team, and if it’s a fit for us both, we’ll make an offer so you can get started. 

Ready to join the team? Apply to get started.