Retail Store Manager

Overview We are currently looking for the right Retail Store Manager to join our Team! Retail Store Manager $25.50 to $29.50 per hour In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers total yearly income. Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. Vacation: one week of paid vacation after six months of service; additional vacation after one year; two weeks on each anniversary thereafter (subject to state/local requirements). 120 hours after five years. Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years. Employee discounts on first day of active employment. Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees who meet requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto-enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction. Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will analyze the store's financial statements to ensure goals are met and adjust as necessary. The Store Manager commits to the asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Manager will promote the business using internal and external marketing tools and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. This position offers a competitive wage plus a bonus based on the store’s performance. The successful Store Manager’s pay will depend on location, qualifications, and experience. This position reports to the area’s District Manager. Responsibilities (This is a representative list of general duties and is not all-inclusive; other duties may be assigned as needed.) Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues. Monitor and assist in the training of Pawnbrokers to meet FirstCash standards. Recruit top talent by sourcing candidates through company-prescribed channels. Open and close the store, including counting cash drawers and merchandise, and ensure procedures protect assets. Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans. Administer processes within the store, including inventory, loan management, merchandising, store presentation, systems, and reporting. Evaluate the store's financial statements and drive profitability through communication and goal-setting. Ensure operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to maintain value and integrity of loans. Complete assigned tasks and training for self-development as requested. Communicate clearly with employees to convey the store’s mission and profit objectives. Remain up-to-date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) as required by law. Demonstrated ability to effectively supervise others. Ability to work with firearms and to become firearms certified. Employees may assist customers on exterior areas or retrieve products stored outside. Minimum Age: 18 years old High School Diploma, GED, or equivalent experience Should be able to work in multiple locations as business needs dictate. Must have the ability to work a flexible retail schedule, including weekends and holidays. Store Managers will work 45+ hours a week; hours are not guaranteed and depend on business needs. Computer literate and able to operate POS systems and common office machines. Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills. Analytical skills; cash handling experience required. Ability to work independently with minimal supervision; excellent work ethic and strong business sense. Bilingual applicants are encouraged to apply. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Applicants will receive more details during the interview process. Note: This description is not all-inclusive. Management may reassign duties as needed and subject to change. Arbitration clause may apply; pay rates will comply with local minimum wage requirements. Paid notices: Earned Wage Access is provided by NetSpend; signup required; restrictions and fees apply. FirstCash 401K program is available to employees 21 years of age (or older). Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the position. Submission of your application confirms opt-in to receive communications from the FirstCash Talent Acquisition Team. Message and data rates may apply. You can unsubscribe at any time. Privacy policy: FirstCash Holdings, Inc. is an Equal Opportunity Employer It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities. #J-18808-Ljbffr