Credentialing Specialist Team Lead

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Credentialing Specialist Team Lead today with Parallon. Job Summary The Credentialing Team Lead assists the Credentialing Manager with the training and supervision of the Credentialing Processing Center (CPC). The Credentialing Team Lead will work closely with personnel to deliver quality work and seek direction on issues resolution. Serving in this capacity, this individual must demonstrate strong commitment to stakeholder relationships by taking ownership of issues and facilitating effective outcomes in a timely manner. Responsibilities Provide introductory and ongoing training and education to staff to ensure that policies and procedures are followed. Meet with the Manager regularly to effectively communicate and resolve issues, set and prioritize goals, and improve processes. Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards. Handle difficult customer follow up problems. Retrieve and review performance reports. Assure that all provider credentialing is timely and accurate for all customers. Maintain established departmental policies and procedures, objectives, and customer service policies. Assist Manager with development and implementation of CPC project action plans. Qualifications Associate degree or equivalent combination of education and experience required, bachelor’s degree preferred. Minimum two years’ experience in healthcare credentialing (i.e., healthcare facility, managed care setting, credentials verification organization, or Medical Staff Office), required. Experience with Credentialing Accreditation by Joint Commission or National Committee for Quality Assurance, preferred. Detailed working knowledge of the health care and credentialing industry, including medical-legal issues and laws, regulatory agencies, and other national standards preferred. Professional telephone etiquette. Able to work with minimal supervision and works well in both individual and group environment. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services. Wellbeing support, including free counseling and referral services. Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence. Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts. EEO Statement We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare