Staff Platform Engineer, AI Enablement

Role Description

At Zocdoc, we're on a mission to give power to the patient — and that starts with enabling every person at Zocdoc to build, ship, and leverage technology safely, confidently, and with leverage.

As a Staff Platform Engineer focused on AI Enablement, you will:

• Design, build, and evolve foundational systems, tooling, guardrails, and paved roads that create leverage across our engineering organization.
• Own AI enablement for both technical and non-technical stakeholders.
• Collaborate across the business to turn platform strategy into practical, adoptable solutions.
• Emphasize hands-on technical leadership (~80%) with meaningful input into platform direction (~20%).
• Abstract operational complexity and define guardrails for safe AI usage.
• Streamline the builder journey across both software-engineering and non-engineering surfaces.

Qualifications

• 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams.
• Experience designing and operating distributed systems in AWS or similar cloud environments.
• Strong judgment around platform abstractions and APIs.
• Ability to take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes.
• Experience communicating technical trade-offs clearly to both technical and non-technical audiences.
• Experience building guardrails, access controls, and safe onboarding paths for non-engineers using AI tools.
• Bachelor's degree in CS, Math, Engineering, or a related field (or equivalent practical experience).

Requirements

• Enjoy building platforms that enable productivity, consistency, and autonomy for diverse audiences.
• Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results.
• Are motivated by making other people more effective.
• Like designing cohesive developer and/or non-technical experiences that teams actually want to adopt.
• Care deeply about empathy, usability, and reducing cognitive load.
• Prefer solving real problems through thoughtful design, iteration, and collaboration.
• Are comfortable translating complex technical concepts for non-technical stakeholders.
• Find satisfaction in building systems that scale predictably and help others succeed.
• Thrive in environments with ambiguity, frequent change, and evolving prioritization.
• Are a natural collaborator.

Benefits

• Flexible work environment for those based in NYC (Role is open to remote).
• Unlimited Vacation.
• 100% paid employee health benefit options (including medical, dental, and vision).
• 401(k) with employer funded match.
• Corporate wellness program with Wellhub.
• Sabbatical leave (for employees with 5+ years of service).
• Competitive paid parental leave and fertility/family planning reimbursement.
• Cell phone reimbursement.
• Employee Resource Groups and ZocClubs to promote shared community and belonging.
• Great Place to Work Certified.