Contractor Administration Specialist

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Who We Are

Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

This role provides various support functions for the Contractor Relations team in the Home Warranty Division. The Specialist, Contractor Relations Administration coordinates and maintains functions within the Contractor Relations Department that drives compliance, document management and risk management as pertains to the FAHWC Contractor network.

What You'll Do:

• Answer a wide range of questions from Contractor Relations regarding audit criteria, compliance records, databases, FAHWC insurance and license policies and procedures
• Build New Contractor records within Docutrax after the Contractor has been recruited by Contractor Relations
• Manage Docutrax FAHWC database of Contractor documents specifically for: Certificate of Insurance, Workers' Compensation, Additional Insured On-Going Operations, Additional Insured Completed Operations, etc
• Collect and upload specific license and insurance documents from websites, the Contractors or Brokers as aligned with the Contractor annual renewal and based on FAWHC Compliance recommendations and guidelines
• Train and coach the Contractor Relations teams on various software, environments and platforms, i.e. Docusign, Docutrax, Dispatch, etc, as well as procedures and guidelines according to FAHWC Compliance and Legal recommendations as pertains to risk management
• Audit all new FAHWC Contractors for compliance of license, insurance and price agreements within 30 days of activation with FAHWC
• Conduct monthly and quarterly audits of existing Contractors to ensure that FAHWC Contractors have the proper license and insurance documents collected prior to expiration date
• Run monthly reports to monitor Contractors' licenses and insurance documentation due to expire and escalate collection issues to FAHWC Contractor Relations Team for assistance in collection
• Liaison between India FAHWC Legal and Contractor Relations to abide by proper trade specific state license requirements
• Engage in projects, pilots, initiatives, etc., as assigned by the Contractor Relations Department and other departments as needed

What You'll Bring:

• High School Diploma or equivalent
• 2+ years of related experience
• Customer service skills
• Knowledge of products, state regulations and guidelines
• Ability to analyze data and make decisions within defined procedures
• Knowledge of department/company operating systems
• Working knowledge of Microsoft Office
• Excellent verbal and written communication skills

Salary Range:

$17.28 - 30.07

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.