Guest Experience Advisor

Job Description

Job Description

At McDonald Automotive, customer experience is at the center of everything we do. We're looking for individuals who are passionate about building relationships, earning trust, and delivering a level of service that keeps customers coming back for years.

No prior automotive sales experience is required. In fact, many of our top performers came from industries outside of automotive. We’re truly in the hospitality business. Selling cars is just how we do it. Many of our top performers come from backgrounds like:

• Luxury retail sales
• Retail management and leadership
• Serving and bartending
• Hotel and hospitality management
• Customer success and account management
• Wireless and cellular sales
• Banking and financial services
• Real estate
• Fitness and membership sales
• Business development
• Recruiting and staffing
• High-end customer service roles

If you've built relationships, exceeded goals, led teams, or delivered exceptional customer experiences, we want to talk to you.

Compensation

This is a commission-based opportunity with top performers earning $150,000+.

What You'll Do

Drive Sales & Build Your Business

• Take ownership of customer opportunities from initial inquiry through vehicle delivery.
• Build relationships with customers through phone, text, email, video, and in-person interactions.
• Generate repeat business and referrals through exceptional service and follow-up.
• Consistently achieve individual sales goals while contributing to team success.

Deliver an Exceptional Customer Experience

• Guide customers through a consultative, pressure-free purchasing process.
• Understand customer needs and match them with the right vehicle and ownership solution.
• Create a memorable experience that earns trust, loyalty, and long-term relationships.

Become a Product Expert

• Participate in manufacturer and dealership training programs.
• Learn vehicle technology, features, financing options, and ownership benefits.
• Confidently demonstrate products and explain value to customers.

What We're Looking For

Preferred Qualifications

• Experience in sales, retail, hospitality, customer service, leadership, or business development. (Automotive experience a plus, but not required)
• Strong communication and relationship-building skills.
• Goal-oriented and self-motivated mindset.
• Ability to thrive in a fast-paced, customer-focused environment.
• Comfortable using technology, CRM systems, text messaging, email, and video communication tools.
• Positive attitude and desire to learn.

Requirements

• Valid driver's license with a clean driving record.
• Ability to work a flexible schedule, including Saturdays.
• Ability to pass a background check and drug screening.

Benefits & Perks

• Competitive 401(k) with company match
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee discounts on vehicles, parts, and service
• Paid training and professional development
• Career advancement opportunities

Why McDonald Automotive?

For more than 65 years, McDonald Automotive has been one of Colorado's most respected family-owned dealership groups. Built on the values of Respect, Integrity, Growth, Hard Work, and Trust, we believe success comes from doing the right thing — for our customers, our employees, and our community.

We invest heavily in our people because we know great careers are built through mentorship, training, leadership development, and opportunity. Many of our employees have spent decades growing their careers here, advancing into leadership and management positions while helping us set the standard for what great service looks like in our industry.