Senior Product Designer

Job Description:

We are looking for a Senior Product Designer who can bring clarity to complex systems collaborate closely with product and engineering and turn user needs technical constraints and product strategy into intuitive reliable scalable and accessible experiences

What Youll Do

• Design endtoend calling experiences across Webex desktop web mobile and device surfaces
• Partner with product managers engineers architects researchers and other designers to define user flows interaction models and implementation ready designs
• Proactively identify opportunities where user needs product strategy and platform capabilities intersect then use design artifacts prototypes and storytelling to help the team align on direction
• Explore how AI assisted and agentic workflows can improve realtime communication without adding friction or reducing user trust
• Create prototypes at the right level of fidelity from quick workflow explorations to polished concepts for stakeholder alignment usability testing and engineering handoff
• Use Cisco's design system to produce consistent scalable experiences while identifying gaps or new patterns needed for callingspecific use cases
• Validate design decisions through usability testing heuristic review customer feedback and collaboration with UX research
• Document interaction behavior accessibility considerations edge cases and design rationale for product teams
• Help align teams around a shared product direction through strong storytelling systems thinking and pragmatic design judgment

What Were Looking For

• 7 years of product design UX design or equivalent experience designing complex digital products
• A portfolio that shows strong systems thinking interaction design product judgment and the ability to simplify complex workflows
• Experience designing for enterprise SaaS collaboration tools communications platforms admin tooling or similarly complex product ecosystems
• Strong product intuition and the ability to connect user needs business goals and technical constraints into clear design direction
• A proactive approach to identifying gaps framing opportunities and helping teams make better product decisions before solutions are fully defined
• Strong command of Figma prototyping design systems accessibility and modern product design practices
• A practical accessibility mindset including familiarity with WCAG and inclusive design principles
• Comfort working with ambiguity technical complexity and fastmoving product priorities
• Strong collaboration skills with product management engineering research and design partners
• Experience using AI tools to accelerate design exploration prototyping research synthesis or workflow generation paired with clear judgment about where human design thinking matters most

Nice To Have

• Experience with telecommunications calling meetings messaging contact center or realtime communication products
• Experience designing AI assisted workflows automation agents or intelligent recommendations
• Experience working across multiple platforms including desktop mobile web and hardware integrated experiences
• Familiarity with enterprise admin provisioning compliance security or regulated customer environments